University Hospitals Sussex NHS Foundation Trust is seeking a Senior Switchboard & Reception Supervisor to oversee Switchboard and Reception services across Worthing, Southlands, and St Richard’s Hospitals.
In this role, you will provide day-to-day operational supervision, ensuring these essential front-line services run smoothly and efficiently across all sites.
The post holder will provide day-to-day operational supervision of Switchboard and Reception services across the designated hospital sites.
You will help ensure the safe, responsive and effective delivery of 24/7 telecommunications and front-of-house reception services, supporting smooth daily operations, good staff performance and compliance with Trust policies.
You will also act as the first point of escalation for operational issues, staffing matters and service incidents, escalating any significant risks or concerns to the Switchboard & Reception Manager when required.
Working for our organisation
At UHSussex, diversity is our strength, and we want you to feel included to help us always deliver Excellent Care Everywhere, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of staff networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 3) and a Veteran Aware Trust.
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