Field Engineer Location: Birmingham / Redditch / Midlands (with regular UK travel) Salary: £30,000 – £35,000 van, tools & expenses Hours: 42.5 hours per week (typically 8:30 am – 5:00 pm, with flexibility required) Contract: Full-time, Permanent Are you looking to be part of a growing, fast-paced business that's changing the way organisations manage access and security? At e-Track, we don’t just install intelligent key management systems – we’re disrupting the industry. With innovation at our core and a reputation for exceptional service, we’re growing fast and working with some of the UK’s most security-conscious sectors, including policing and commercial enterprises. As part of our next phase of growth, we’re hiring a Field Engineer to join our expanding technical team. This role is ideal for someone who’s hands-on, technically minded, and passionate about solving problems. You’ll be the face of e-Track on the ground – installing, repairing, and maintaining our systems, while providing top-level support to our customers. What You’ll Be Doing: Field-Based Work (UK-wide): Install and maintain our intelligent key systems at police sites and commercial locations Respond to callouts, typically with a 48-hour SLA Carry out system diagnostics, repairs, and preventative maintenance Travel extensively, including overnight stays (often Mon–Fri), with van and expenses provided Workshop & Production Support: When not on site, help build, prepare, and configure systems to the highest standards Customer Interaction: Provide professional, friendly support and training on-site Communicate clearly with a wide range of stakeholders, including senior managers and operations teams Spot opportunities to enhance systems and recommend upgrades Technical & Safety Standards: Use power tools and work from technical diagrams confidently Ensure all work is compliant with Health & Safety regulations Conduct wiring and software updates (training provided) What We’re Looking For: Essential: Hands-on experience in an engineering, installation, or technical support role Confident using power tools and basic electrical tasks Midlands-based for easy access to sites across the UK Ability to travel across the UK with overnight stays Comfortable lifting and handling equipment up to 100kg with support Strong communication skills and a proactive, reliable approach Clear record and ability to pass Level 2 police vetting Desirable: Background in automotive, access control, alarm systems or similar Familiarity with software setup, networking, or system configuration Why Join e-Track? Be part of an ambitious, growing company that’s shaking up the market Work in a supportive, close-knit team that values initiative and great service Gain exposure to high-profile clients and cutting-edge technology Receive full training and development opportunities Enjoy excellent benefits, including: Company van (Ford Transit), branded tools (Milwaukee) £25 daily meal allowance & Premier Inn business travel card 22 days holiday (rising with service) bank holidays We know that not everyone ticks every box. If you have the technical mindset, drive, and customer-focused attitude we’re after, we’d love to hear from you. Please note: unfortunately, we are unable to offer visa sponsorship for this role