Overview
Debt Recovery Assistant – Job Switch
You will be responsible for collecting debt for the Council.
The Main Purpose Of The Role
Assist the Debt Recovery Officer with the collection of outstanding debt.
Specific Duties And Responsibilities
The postholder will provide the duties below in relation to three main areas namely Local Taxation, Housing Benefits Overpayments and Sundry Debt Recovery. Progress through the grade for the bar (25) will be based on sufficient knowledge of each area.
* Control and reconciliation of the system.
* Provide assistance, advice and training (as required).
* Pursue the recovery of debts due in accordance with agreed procedures (Corporate Debt Policy).
* Respond to all customer enquiries by email, phone or in person at reception and negotiate appropriate repayment arrangements.
* Work with external partner debt collection agencies, ensuring prompt referral and ongoing liaison including Attachment of Earnings.
* Managing direct debits.
Experience / Qualifications
* Has worked in a Local Government Environment.
* At least 1 year in Debt Management/Recovery.
* Accounts receivable experience within a large multi-functional organisation.
* Working knowledge of CIVICA Financials.
* Experience dealing with Debt Recovery Agents/Solicitors.
Seniority level
* Entry level
Employment type
* Contract
Job function
* Administrative
Industries
* Investment Advice
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