Due to continued expansion our client, a well-established and reputable travel company is actively seeking an experienced, self-driven and dedicated Tours and Travel Coordinator to ensure exceptional and reliable customer service to all clients from booking through to post travel, ensuring the successful resolution of any client related travel issues.
Reporting directly to the Sales & Operations Manager, key responsibilities will include:
* Responsible for the day-to-day planning of all elements of a tour including itinerary planning, customer invoicing, ticketing, and final documentation
* Use effective communication skills to build rapport with clients and exceed their expectations
* Ensure accurate, customer friendly documentation is sent to clients and suppliers in a timely manner
* Actively seek out customer feedback and make use of this to constantly improve our services and our customers’ ever-changing needs
* Understand the needs of customers and work to simplify the tour booking process wherever possible
* Maintain a good, up to date knowledge of key visits and optional extras for each destination to add value and margin wherever possible
* Build long term relationships and maximise the retention of clients through excellent customer service and product delivery
* Minimise the impact of issues and implement improvements to ensure they are avoided wherever possible
* Work closely with the Product & Marketing Team to research, identify/add new visits and/or products to our portfolio and generate ideas for marketing and promotional activity
* Ensure the timely collection of due payments to maximise cash flow
As a successful candidate, you will have a background within a customer service role and experience within the travel industry would be beneficial, together with a professional approach to customer service, great attention to detail and geographical knowledge together with excellent IT Skills and experience of MS products (Word, Excel, Outlook).
Fluency in a European language could be an advantage but not essential.
In return you will be rewarded with a competitive salary, commission, discounted holidays, staff incentives, ongoing training, free parking and excellent career progression