JOB TITLE: Security Customer Service Officer
Location: Gyle Shopping Centre, Edinburgh
Gyle Shopping Centre is a prestigious retail outlet in Edinburgh, easily accessible from the city centre and surrounding areas. Benefits include free parking, discounted retailer benefits, full uniform with annual refresh, access to Perk box employee scheme, and an Employee Assistance Programme offering 24/7 support. The role involves working 42 hours per week on a 4 on 4 off shift pattern, with paid breaks and 20 days of annual leave including public holidays.
The Security & Customer Service Officers are responsible for ensuring the safety and welfare of visitors, assisting retailers and staff, and maintaining the smooth operation of the Centre through various duties such as monitoring CCTV, operating alarm systems, and conducting patrols.
Main Duties & Responsibilities:
* Handling customer complaints and assisting visitors.
* Attending to first aid incidents and assisting with shoplifters.
* Monitoring parking areas, lost children, and property.
* Responding to emergencies, operating security systems, and conducting safety checks.
* Maintaining logs, controlling access, and liaising with police and contractors.
* Ensuring compliance with health and safety policies and emergency procedures.
* Carrying out routine checks and customer service duties at the information desk.
Person Specification:
* Availability to work evenings and weekends as required.
* Promoting safety and professionalism.
* Valid SIA License; CCTV License and First Aid qualification preferred.
* Good communication skills.
Benefits:
* 24/7 GP access, mental health support, and life event counseling.
* Wellness and legal support, cycle to work scheme.
* Perks at Work app with discounts, resources, and urgent support.
For more information about ABM’s benefits, visit our careers page.
About Us:
ABM is a global leader in facility services, dedicated to creating cleaner, healthier, and more sustainable environments. We serve a variety of industries across the UK, employing over 10,000 team members. We are committed to diversity, inclusion, and supporting armed forces personnel.
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