Exciting new opportunity in travel retail, supporting a fast-paced retail and food service business, where every day brings new opportunities to grow and make an impact! Why Join Lagardère Travel Retail UK & IRE now? It’s never been a more exciting time to join our story. For over 20 years, we’ve shaped the UK & Ireland travel retail market, building a strong presence in Duty Free and Travel Essentials. But we’re not ones to stand still. In recent years, we’ve built real momentum — securing Duty Free at Belfast International, expanding our Foodservice offer at Dublin, and winning the first ever UK Relay concession at Heathrow. These wins show how we’re growing fast, diversifying, and reshaping the passenger experience. And the future? Even bigger. In 2026, we’ll open four brand-new Relay stores at London Heathrow’s Terminal 2 as part of a pioneering blended Travel Essentials concept — a landmark first for Lagardère Travel Retail in the UK. Joining us now means being part of a business on the rise, with the energy of a challenger and the backing of a global leader. You’ll have the chance to grow your career, shape experiences for millions of passengers, and play your part in iconic milestones redefining travel retail. At Lagardère Travel Retail UK & IRE, we’re the Challenger of Choice — bold, ambitious, and shaping the future of travel retail. Job purpose: Lagardère UK Travel Retail is seeking a dynamic, commercially driven professional to lead and develop the supply chain and merchandising function for our expanding business lines: Duty Free, Food & Beverage, and Travel Essentials retail. As Head of Supply Chain and Merchandising, you will design, implement, and manage end-to-end supply chain and merchandising processes to support business growth and operational excellence across our travel retail locations in the UK, working with brands such as ALEA Duty Free, Burger King, Wasabi, Lego, Miniso, Discover, and more to come. Benefits : Simplyhealth cash plan, Retail Trust, life insurance, and up to 25% in-store discounts Key Responsabilities: Inventory and Stock Management Oversee inventory forecasting, replenishment, and allocation for all product categories and locations, ensuring optimal stock availability and minimizing waste. Lead end-of-life stock management, markdowns, clearance, and supply chain exit strategies, tracking KPIs for stock quality and exit efficiency. Manage stock quality, returns, and compliance with brand and regulatory standards. Merchandising Execution: Design and implement planograms and visual merchandising layouts for stores. Work closely with brand partners and suppliers to maintain high merchandising standards and ensure alignment with business objectives. Build and Develop the Merchandising and Supply Chain Function: Establish and grow the merchandising and supply chain teams as the business expands, initially performing many tasks directly while designing and implementing scalable processes Range and Product Development: Contribute to new product development and range planning, particularly for gifting and souvenirs, including limited new product lines. Collaboration and Commercial Focus: Work closely with commercial, marketing, operations, and finance teams to align merchandising and supply chain strategies with business goals Prioritize commercial objectives such as sales growth, margin improvement, and stock efficiency. Performance Monitoring: Monitor and report on KPIs including stock turnover, sell-through, gross margin, and visual merchandising effectiveness. Prioritize commercial objectives such as sales growth, margin improvement, and stock efficiency. Qualifications and Key Skills: Experience: Proven experience in retail, ideally within travel retail or a fast-paced, multi-site environment such as a supermarket or startup retailer. Strong background in both merchandising and supply chain management, with a preference for candidates who understand the unique logistics challenges of travel retail. Managerial experience with the ability to be hands-on, building and leading teams as the business grow. Education: Degree in business, retail managegement, supply chain, or a related field. Personal Attributes: Excellent communication and collaboration skills, with the ability to work closely with internal teams and external partners. Strong problem-solving ability and adaptability in a dynamic, growing business. Attention to detail and a commercial mindset focused on sales growth, margin improvement, and stock efficiency. Travel: Limited travel requirements, but willingness to travel occasionally as needed across the UK and Europe. Lagardère Travel Retail At Lagardère Travel Retail, we don’t just operate in airports and stations — we transform them. We turn everyday travel moments into extraordinary experiences, helping passengers discover something new, delightful, and memorable along the way. Whether it’s a quick coffee before takeoff or a last-minute gift that sparks joy, we create spaces that inspire wonder, celebrate individuality, and make waiting time feel like part of the adventure. With our unique blend of global expertise and local insight, we craft tailor-made offers that benefit both travelers and landlords — bringing value, vibrancy, and a touch of magic to every corner of the journey. We have been operating in the UK & IRE for over 20 years and deliver retail and food service operations in airports (and onboard ferries) from Dublin to Heathrow, Aberdeen to Gatwick, and we are growing year on year Our values: Can you feel the HEAT? Whatever role you deliver for Lagardère Travel Retail, part of your responsibility is to represent and uphold our company values everyday: HONESTY – Working ethically | Fostering a culture of openness | Treating each other fairly | Being considerate EXCELLENCE – Delivering first class customer service | Upholding high store standards | Showcasing prestigious brands AGILITY – Working in a fast-paced environment | Adapting well to change | Always striving to improve TEAM SPIRIT – Working together as one team | Supporting each other | Being active partners in our wider communities