Job Description
An insight to our Team
This is a fast paced, varied role where you willbe responsible for day-to-daytasksacross all areaswithin the department whilst supporting customers with queries by phone,emailand live chat.
Key Responsibilities:
* Email inbox monitoring.
* Dealing with incoming calls from drivers and other service users.
* Website accessassistance.
* Daily Report formatting and issuing.
* Monitoring and responding to live chat questions.
* Processing payments and taking payments over the phone.
* Operation of Client software for vehicle management.
* Continuous process review and improvement.
* Provide departmental statistics for use by internal management.
* Ensure all correspondence is responded to in a timely manner.
* General administrative duties relating to specific client requirements.
* Escalating queries when required.
Essential & desirable skills:
* Competent with IT.
* Confident on the phone and with email communication.
* Trustworthy and reliable.
* Organised and methodical.
* Able to use initiative and solve problems.
* Accuratewhen completing repetitive tasks.
* Happy to ask lots of questions whilst learning.
* Able to multitask and work between multiple systems.
Working hours: 8.30am to 4.30pm Monday to Friday
Location: Avonbury Business Park, Bicester, OX26 2UA
Holiday entitlement: 24 days(increasing by one day after two years service to a maximum of 29 days)plus bank holidays
Additional benefits include:
* Hybrid Working
* Casual dress
* Company events
* Company pension scheme
* Private medical insurance
* Travel Insurance
About FCLG
We have been experts in our craft for over 35 years, endorsed by our longstanding relationships with many high profile, blue-chip companies. Our focus on providing exceptional service levels via our UK based, highly skilled workforce. Our success is founded on sound principles and a common sense, hands-on approach.
We specialise in providing fleet management including vehicle ordering solutions, accident management from first notification of loss (FNOL) to solution, risk management including driving licence validations, outsourced resourcing and a multi-functional digital hub, FleetHalo, designed to support all your fleet needs.
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