Job Description
We’re looking for someone who can turn complexity into clarity.
At true, we help organisations solve complex problems through thoughtful, well-executed digital products.
As a Project Manager, you’ll sit at the center of that delivery, bringing together people, plans, and priorities to make sure great work actually gets delivered.
This isn’t a “task tracker” role.
It’s about ownership, good judgement, and keeping momentum.
Why this role exists?
We’re growing, and with that comes more ambitious, more complex client work.
We need someone who can:
- Bring structure without slowing things down
- Keep teams aligned and focused
- Ensure what we deliver is not just on time — but genuinely valuable
You’ll work across multiple clients, leading delivery from scoping through to launch (and beyond), acting as the bridge between clients, delivery teams, and commercial outcomes.
What you’ll be doing
Delivery & ownership
- Own the end-to-end delivery of digital products such as new ecommerce web builds, composable, headless solutions or PIM implementation
- Manage ongoing retainers such as Product roadmaps, Optimisation and Maintenance or GEO Optimisation
- Manage scope, timelines, budgets, and resourcing
- Ensure strong commercial performance, including budget control and profitability awareness
- Manage scope and change control to protect delivery and commercial outcomes
- Keep everything moving — proactively solving issues before they become blockers
Client partnership
- Act as the primary day-to-day contact for clients on in-flight projects
- Build trust through clear communication, setting out expectations with regular updates and mitigating any surprises
- Translate client needs into actionable plans
Planning & structure
- Create and own project plans, estimates, statements of work and delivery approaches
- Contribute to proposals and project documentation
- Break down complex work into clear, manageable phases
- Ensure the right people are working on the right things at the right time
Collaboration & execution
- Partner closely with Account Directors to ensure alignment between client needs, delivery approach, and commercial objectives
- Partner closely with Tech Leads to ensure technical approach, delivery planning, and project execution stay aligned
- Provide clear leadership to project teams and ensure work is delivery-ready before client release
- Work closely with Experience, Engineering and Product teams
- Facilitate ceremonies, stand-ups, and check-ins
- Keep work aligned to brief, budget, and timeline
Continuous improvement
- Role in embedding consistency across teams
- Champion and evolve agency ways of working
- Identify ways to improve processes and delivery
- Share learnings across projects and teams
- Help evolve how we deliver as an agency
What success looks like
- Clients feel confident, informed, and well-supported
- Projects are delivered on time, on budget, and to a high standard
- Teams are aligned, focused, and motivated
- Risks are identified early and handled proactively
- Delivery consistently drives real client outcomes, not just outputs
What we’re looking for
Experience
- 2-3 years experience managing digital projects (web, platforms or products)
- Experience of working with content management systems
- Agency or fast-paced delivery environment experience strongly preferred
Capability
- Strong organisational and planning skills
- Comfortable managing budgets, timelines, and scope
- Able to make informed decisions and escalate where needed
- Understanding of financial performance across lifecycle
- Confident stakeholder and client communicator
- Able to manage multiple projects simultaneously
Approach
- Proactive and solutions-focused
- Comfortable navigating ambiguity and change
- Strong attention to detail without losing sight of the bigger picture
- Commercially aware — understands impact, not just activity
You’ll thrive here if you…
- Enjoy bringing clarity to complex work
- Like working closely with both clients and delivery teams
- Are naturally organised but flexible when needed
- Take ownership and follow things through
- Care about delivering work that actually makes a difference
What you’ll get
Growth & development
- Real responsibility from day one
- Opportunities to develop into senior delivery roles
- Continuous learning through real project experience
Flexibility & ways of working
- Bristol based with a hybrid working model
- Core hours with flexibility around how you structure your day
Health wellbeing
- Private healthcare (including mental health support)
- Wellbeing initiatives and Active Teams programme
Financial & security
- Pension with employer contributions
- Life assurance cover
Culture & environment
- Regular team socials and events
- Monthly agency meetups
- Supportive, collaborative team culture
- 25 days holiday a year
Ready to apply?
If you’re someone who takes pride in delivering great work and enjoys being the person that holds everything together, we’d love to hear from you.
Role: Digital Project Manager
Reporting to: Head of Operations
Location: Bristol/Remote
