Operational Support Officer - Public Sector (Covering Stoke Family Court, and North Staffordshire Justice Centre where required) ST1 3BP
Pay: £12.86 per hour (rising to £13.25 after 12 weeks). Hours: Monday to Friday, 9:00am - 5:00pm (37 hours per week) however some flexibility may be required. Contract: Temporary, ongoing until October 2026 (with potential for extension). Fully onsite
Are you an organised, detail‑oriented professional with excellent communication skills? We’re looking for an Operational Support Officer to join a busy Public Sector team based in the heart of Stoke. Please note travel to other hearing centres within the local area, including Newcastle‑under‑Lyme will be necessary where required.
This is a fantastic opportunity to play an important role in supporting the operational delivery of a high‑quality service, supporting the delivery of justice, both in and outside of court operations.
Key Responsibilities
* Manage jury service tasks, including selection, deferral, reassignment, and attendance tracking, as well as processing related expenses and court fees
* Assist with listing and scheduling, ensuring efficient use of judicial time, responsiveness to urgent matters, and adherence to listing policies
* Provide dedicated judicial business support, such as diary coordination and administrative tasks, as locally required.
* Collate and organise court files and documentation
* Assist in ensuring proceedings run efficiently
* Record outcomes accurately and complete data entry tasks
* Communicate effectively with court users and senior stakeholders
* Handle case files, ensuring accurate data entry, secure information management, and compliance with retention and data loss protocols.
* General clerical work including completing standard forms, acknowledgements and receipting of court orders and warrants
Qualifications
* Excellent verbal and interpersonal communication skills
* Confident and professional demeanour
* Strong organisational and multitasking abilities
* Proficiency in Microsoft Office applications
* Flexible, reliable, and proactive approach to work
Requirements
* Enhanced DBS check
* Three years of employment references
If you’re ready for a rewarding challenge and meet the criteria above, apply online today.
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