The Observatory, Liverpool City Centre Office
Torus Group
Permanent
Do you have strong people skills, a passion for supporting older and vulnerable residents, and the ability to deliver high‑quality housing management services? We’re looking for a Sheltered Scheme Manager to join our team and provide day‑to‑day management of our sheltered and independent living schemes across Liverpool. You’ll play a vital role in helping residents over 55 live safely, independently and confidently within their homes and communities.
What you’ll be doing:
- Deliver day‑to‑day housing management across sheltered and independent living schemes, ensuring compliance and high‑quality service delivery.
- Respond to resident enquiries, low‑level disputes, emergencies and daily wellbeing checks, promoting safety, independence and positive outcomes.
- Complete risk and needs assessments, annual reviews, support plans and case management activities to help residents remain safe at home.
- Support the lettings process, including viewings, inductions and promoting the benefits of sheltered housing to minimise voids.
- Empower residents to engage in activities and events that promote health, wellbeing and social inclusion.
- Assist residents with tenancy sustainment, digital access, welfare benefit applications, budgeting advice and referrals for aids, adaptations and assistive technology.
- Work collaboratively with internal teams, external agencies and multi‑agency partners to support independent living and effective signposting.
- Use the OKEachDay service to share information and respond to resident queries.
- Participate in scheme audits, inspections, health and safety checks, fire alarm testing and monitoring of communal areas.
- Report and escalate repairs, liaise with contractors and monitor the quality of completed works.
- Promote safeguarding, reporting concerns promptly in line with Torus and Local Authority policies.
- Support marketing and promotional activity to raise awareness of sheltered housing and attract new applicants.
- Maintain accurate records, ensure data security and contribute to value‑for‑money and continuous improvement objectives.
What we’re looking for:
- GCSE Grade 4+ (or equivalent) in English and Maths.
- CIH Level 3 or willingness to work towards.
- Experience working in sheltered housing, housing management or social care with older or vulnerable people.
- Experience completing assessments, support plans and managing a caseload.
- Strong multi‑agency working experience and ability to make decisions in challenging situations.
- Ability to listen, understand and signpost effectively.
- Personal resilience and strategies for managing difficult situations.
- Experience providing budgeting advice and basic welfare benefit support.
- Knowledge of safeguarding practices and procedures.
- Ability to build rapport while maintaining professional boundaries.
- Commitment to equality, diversity, health and safety and high‑quality service delivery.
- Confident using ICT systems and digital communication tools.
- Flexible approach to work, including evenings and weekends when required.
- Ability to travel to various locations using own transport.
- Ability to work from home when required.
Interview Process:
- Candidates will be invited to attend an interview, which will include a competency‑based discussion exploring relevant experience, safeguarding awareness, housing management knowledge and customer‑focused behaviours. Interviews will take place at our Liverpool City Centre Office on Thursday 9th July 2026.
Additional Information:
- Each successful applicant will be required to complete the following pre‑employment checks prior to a start date being agreed:
- Right to work verification
- Qualification certificate check (where applicable)
- Enhanced DBS is required
- Completion of all new starter documentation including signed terms and conditions
£28,859 pro-rata (pending pay award)
Hours
18.5
- Generous Annual Leave: Begin with 25 days plus bank holidays, increasing by one day each year up to 30 days after five years.
- Family Support: Enjoy enhanced maternity, paternity, and adoption pay, ensuring you can focus on what matters most during significant life events.
- Financial Flexibility: Take advantage of our holiday purchase scheme and Aviva pension plan. With Wagestream, access affordable loans (including season loans) and a portion of your pay instantly.
- Travel and Transport: Explore our lease car scheme and employee discounts on various products, including bikes and holidays.
- Continuous Learning: Access a range of learning opportunities, including e‑learning workshops and support for professional qualifications.
- Recognition and Well‑being: Participate in our reward and recognition schemes, volunteer in your community, and benefit from enhanced sick pay and discounted gym memberships.
- Flexible Working: We champion flexible and agile working, supporting your individual needs and preferences.
- Comfortable Workspaces: Enjoy well‑designed offices with excellent public transport links, alongside access to employee assistance programs and occupational health support.
- Health and Wellness: For eligible employees, we offer BUPA health expenses coverage, ensuring your health needs are taken care of.
