As a Customer Team Leader, you'll lead a small team in a fast‑paced Co‑op store, helping to deliver essential services to your community. You’ll keep our shelves stocked, support sales, and help the store grow through community engagement and membership efforts.
Responsibilities
* Own the day‑to‑day running of the store by leading the team on your shift
* Motivate, coach, and support your team to deliver great service and efficient operations
* Work hands‑on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
* Support store performance through merchandising, stock accuracy, and HR processes
* Champion Co‑op through community engagement and membership growth
Qualifications
* Passion for people and leadership
* The ability to work flexibly and lead by example
* Skills in retail, merchandising, or team management (experience not essential)
* Driving Innovation
* Forging Relationships
* Co‑operation
* Inspirational Communication
* Supporting Change
Working Pattern
Closing shifts from 2 pm through to late evening (10 pm and close), with flexible availability across the week to include at least one weekend shift. Either Friday after 6 pm, any shift on Saturday, or Sunday.
Benefits
* Full training and career development resources
* 30% discount on Co‑op products in store
* Flexible access to pay as you earn it
* Up to 10 % pension contributions
* 36 days of holiday (pro‑rata, including bank holidays)
* 24/7 access to GP appointments, and colleague support programme
* Market‑leading policies to help you through life's big moments
* Wagestream – a money management app that gives you access to a percentage of your pay as you earn it
* Services to support your physical, mental and financial wellbeing
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