Job Description
Rate: £550 (Inside IR35)
Duration: 6 months
Start Date: ASAP
Location: Weekly visits in Telford Office
Must have Active SC
Job description:
Performance Analyst to join the One Login for Government programme.
Working with the One Login programme on shaping delivery for the team, ensuring analytics & dashboard information is correct, working with GDS on the information they need to see for One Login, providing information to feed into Beta phases, support live issues and working with Design & Build teams on the information the team need to provide as part of sprint deliverables/output.
Responsible for supporting the application aspects of multiple live services.
Management of live incidents.
Investigation of incidents and provision of resolutions.
Interaction/interface with Solutions Delivery (project handover, Clone testing, etc.).
Involvement in live incidents escalated via other support teams.
Co-ordination with New Projects to gain an understanding of Live Support Requirements.
Provision of Out of Hours (On Call) cover on a rota basis.
Collection of adhoc statistics. Housekeeping on Live Services and Databases.
Creation & maintenance of support documentation (LSMs, etc.).
Attend Live support and customer meetings.
Enhancement suggestions through Change Proposals/CIPs and Trouble Tickets. Technical Advice/Support to other areas inc. the customer.
Analytical skills, decision making, forward thinking.
Working knowledge of Live Service Systems and applications.
Tech
Experience of PVCS, EARS & Windows. Knowledge of Clarity. MS Office applications knowledge.
Experience of XML. Experience of Maestro Scheduler. Client facing
Good negotiation skills, well organised and proactive
Excellent interpersonal skills at all levels, with a positive 'can do' attitude.
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