General Information
Salary £25,582 Working Pattern Full Time, Part Time, Part Time/Job Share, Flexible Working Vacancy Approach External Location Middlesbrough, North Shields Region North East Closing Date 17-Oct-2025 Post Type Permanent Civil Service Grade AO Number of jobs available 13 Reserve List 12 Months Job ID 10516
Job Description
Proud to serve. Proud to keep justice going. Our Administrative Officers within Criminal Fines Collection and Enforcement (Enforcement) provide excellent customer service, administrative support and decision-making to recover criminal fines and financial penalties imposed by the Courts.
About Us
Enforcement is a key function within HM Courts and Tribunal Service (HMCTS) and plays a central role in delivering justice by working alongside the criminal courts in England and Wales to ensure convicted parties comply with fines and other financial penalties imposed by the courts.
Your Role
HMTS use a variety of means to ensure the recovery of criminal fines and financial penalties and do everything within our powers to trace those who do not pay. You will be responsible for creating and updating records on our in-house computer system and will contact relevant parties to give advice on the completion of forms or court procedures, providing excellent customer service.
Your Skills And Experience
You will be an excellent communicator both written and verbal, able to swiftly assess circumstances and adapt accordingly. You must be able to demonstrate empathy, be non-judgmental but focussed on carrying out your role whilst fully respecting our customers.
Benefits
* Annual Leave is 25 days on appointment and will increase to 30 days after five years service.
* The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.
* The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.
Working Arrangements & Further Information
The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home.
#J-18808-Ljbffr