Based at our head office at Keele University, the Operations Manager will play a crucial role in maintaining the smooth running of The Supply Register’s day-to-day operations. This is a new opportunity and will ensure that internal processes and reporting and systems are accurate, compliant and efficient. This is a hands-on role requiring strong coordination, analytical and organisation skills, overseeing business operations from payroll and invoicing to data reporting, client submissions and office management. Roles & Responsibilities: 1. Reporting & Data Management Own and manage Power BI reporting — ensuring all dashboards and performance reports are accurate, up to date and issued on time. Produce and issue monthly client and internal reports, responding promptly to inbound report queries. Collate, analyse and interpret inbound client data (spend, usage and workforce data) to support service insights and framework reporting. Maintain and update all agency PSL lists and associated reporting documentation. Submit spend data and required returns to external frameworks (CPC, CCS and others) in line with deadlines. 2. Payroll, Invoicing & Financial Coordination Run weekly temporary payroll, ensuring all data is accurate and timesheets are approved prior to processing. Liaise with the Payroll and Finance teams to ensure payments are completed accurately and on schedule. Run weekly invoicing and self-billing cycles, reconciling approved timesheets with client billing schedules. Work with Accounts to upload and reconcile invoices and self-bills within Xero, ensuring financial data integrity. Manage inbox queries relating to invoices, copies and credit notes, escalating or assigning to the relevant Regions Manager for approval. 3. Systems, Zendesk & Inbox Management Oversee Zendesk as the company’s service desk system — ensuring all internal and external tickets are logged, categorised, prioritised and resolved within SLA. Maintain and improve Zendesk workflows, reports and user accountability. Manage central inboxes, ensuring all incoming enquiries are acknowledged, actioned and closed within agreed timescales. 4. Office & Administrative Management Manage confidential waste disposal,orders, stationery and general office facilities managementfor Keele HQ. Support onboarding and general office administration duties as required. Liaise with suppliers and service providers to ensure the office environment remains fully operational. 5. Job Board & Advertising Oversight Oversee job board accounts (Reed, CV-Library, Indeed, etc.), ensuring adverts are live, branded and relevant to current vacancies. Manage renewals, usage tracking and integration with tsr365. Work closely with Marketing and Talent Acquisition to maximise candidate attraction performance. 6. Continuous Improvement & Business Process Development Create, implement, assess and improve business plans, operational strategies and procedures to drive efficiency and consistency. Support technology adoption and process standardisation across all operational functions. Identify areas for automation or simplification to enhance service delivery. Contribute operational insight to board and performance reporting. The ideal applicant will have: A strong understanding of compliance within a fast-paced temporary recruitment environment. Proven experience in recruitment operations, payroll coordination, or service delivery management. Excellent organisational, analytical and communication skills. High attention to detail and confidence managing high-volume operational workflows. Proficient in CRM/ATS systems (ideally tsr365 or equivalent), Excel and BI reporting tools. Experience using helpdesk/ticketing software (Zendesk preferred). Collaborative, proactive and calm under pressure characteristics— thrives in a dynamic, service-led environment. Benefits of working with The Supply Regsister: 25 days annual leave plus public holidays. Extra 1 day annual leave each year (up to a maximum of 29 days) Private health care plan 50% off Gym membership Annual awards Free onsite parking at the head office An extra day annual leave for your birthday every year Company pension