We’re building cutting-edge software that powers dental labs and clinics—simplifying operations, supporting growth, and creating joyful user experiences. As we grow our presence across the UK and internationally, we’re looking for a confident, tech-savvy, and people-loving Technical Support & Sales Rep to join our team to support GreatLab's US client base.
Your Role
This is a dynamic role that blends technical support with customer success. You’ll be the friendly face and voice of our brand—on camera, in-person, and online. From answering support tickets to running live product demos, your job is to delight and support customers while helping convert prospects into happy users.
Responsibilities
* Deliver world-class technical support to users via Zendesk, Intercom, or similar platforms
* Produce video tutorials and walkthroughs (camera-facing, clear speaking skills essential)
* Host live demos and explain product features with charm and clarity
* Collaborate with the sales and product team to improve user onboarding and training
* Contribute to help center content and knowledge base articles
* Act as a trusted advisor—identify ways to add value and make customers smile
Requirements
* Based in the UK
* Prior experience in software support or SaaS environments
* Comfortable being on-camera for video tutorials and live demos.
* Skilled in using CRMs, support ticket systems, and help desk tools
* Strong problem-solving mindset with a customer-first attitude
* Outgoing, bubbly personality—a people person who makes others feel comfortable
* Bonus: Some understanding of the dental industry or dental lab workflows
* Working US hours for customer support 5.30pm - 1.30 am
* The initial training period will take place from 12.00pm - 8.00pm
What We Offer
* A fast-growing, mission-driven company in the dental tech space
* Opportunity to shape a key customer-facing role with autonomy
* International travel and career growth opportunities
* Friendly, supportive team and hybrid working flexibility
Ready to bring your energy, charm, and tech-savviness to a growing dental SaaS company?
Learn more about Greatlab here : https://www.greatlab.io/
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