Overview
Customer Service Agent - Make Every Conversation Count!
Location: Southend-on-Sea
Salary: £25,000 - £28,000 basic + up to £200 monthly bonus
Hours: Full-time, flexible rota - hybrid after training
Are you a natural people-person who loves delivering service with a smile? Do you thrive in a buzzing, fast-paced environment where no two days are the same?
We"re recruiting on behalf of a leading insurance provider for a Customer Service Agent who leads by example, inspires team spirit, and always puts the customer first.
If you can combine warm, empathetic communication with the drive to meet targets, this could be the perfect career move.
Why Youll Love This Role
* Great Pay - £25,000 to £28,000 basic plus up to £2,400 in annual bonuses
* Time to Recharge - 33 days' annual leave (including bank holidays) + your birthday off
* Benefits that Care - Health cash plan, pension scheme, holiday buy scheme, staff travel insurance discounts
* Growth & Development - Ongoing product training and clear career progression pathways
* Supportive Culture - Friendly, collaborative team where your ideas are valued
* Convenient Location - Southend office with excellent transport links and local amenities
The Role
* As a Customer Service Agent, you will: Provide expert, friendly support to customers
* Listen, empathise, and resolve queries across calls, emails, and live chat
* Guide customers through policies, claims, and any needs
* Achieve service and quality targets while keeping a personal touch
* Stay compliant with FCA regulations and company policies
What Were Looking For
* Experience in customer service or contact centre environments
* Comfortable working to sales and service targets
* Excellent rapport-building skills and a caring approach
* Confident using multiple systems and handling varied queries
* Positive, proactive problem-solver with great teamwork skills
Shift Pattern
After training, you\'ll work flexibly within these hours: 37.5 hour working week
* Mon-Fri: 8:30 AM - 8:00 PM
* Sat: 9:00 AM - 5:30 PM
* Sun: 10:00 AM - 5:00 PM
* Includes 1 Saturday per month and 1 Sunday per month
Ready to join a company where great service is truly valued? Apply now and start your journey toward a rewarding customer service career
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