Are you passionate about leading impactful services that transform the lives of complex needs young people experiencing homelessness? Roundabout is seeking an experienced and strategic Service Manager to lead our Rapid Sheffield Rehousing service—a dynamic, person-centred provision supporting young people to secure and sustain safe accommodation through a housing first approach. As Service Manager, you will take overall responsibility for the performance, development, and strategic direction of the service. You will lead and inspire a team, ensuring the delivery of high-quality, trauma-informed support while maintaining strong partnerships across the housing and support system. You will play a pivotal role in:
Key Responsibilities
* Providing leadership, direction, and oversight across the service
* Ensuring contract delivery and service performance aligns with organisational and funder expectations
* Driving service development, innovation, and continuous improvement
* Building and maintaining strategic partnerships with key stakeholders
* Embedding a culture of safeguarding, accountability, and excellence
Key Accountabilities: Strategic Leadership & Service Oversight
* Provide overall leadership and direction to the Rapid Rehousing service, ensuring high-quality, consistent delivery aligned to Roundabout's values and strategic priorities
* Lead, manage, and support the Team Leader and staff team, ensuring effective supervision structures and strong team performance
* Ensure the service operates effectively, safely, and in line with organisational policies and safeguarding requirements
Performance & Contract Management
* Monitor and drive performance against KPIs, contract requirements, and outcomes frameworks
* Oversee data collection, reporting, and evaluation to demonstrate impact and inform service development
* Ensure effective management of referrals, allocations, risk, and safeguarding across the service
Service Development & Innovation
* Identify opportunities to develop the service in response to emerging needs, funding opportunities, and sector developments
* Lead on continuous improvement, embedding best practice and innovation in service delivery
* Contribute to organisational strategy, influencing the development of homelessness responses for young people
Partnerships & Stakeholder Engagement
* Build and maintain strong strategic relationships with housing providers, local authorities, health services, probation, and other partners
* Represent Roundabout at senior multi-agency forums and contribute to system-wide approaches to youth homelessness
* Promote the service externally, enhancing its reputation and impact
Safeguarding, Quality & Compliance
* Ensure robust safeguarding, health and safety, and risk management systems are embedded and consistently applied
* Lead on quality assurance processes, audits, and service reviews
* Ensure compliance with all relevant legislation, policies, and funding requirements
Financial & Resource Management
* Manage service expenditure and financial compliance
* Oversee staffing structures, recruitment, and workforce planning
* Ensure resources are used efficiently to maximise positive outcomes for young people
Other Duties
* To attend regular Organisational wide management meetings
* To have out of hours responsibility as part of the managers on call rota
Specific Knowledge, Experience and Skills
* Significant experience in managing a service within homelessness, rough sleeping, housing or related fields
* Strong understanding of the challenges faced by young people experiencing homelessness and multiple disadvantage
* Proven track record of leading safeguarding and risk management in complex needs frontline services, ensuring safe, person-centred responses and effective multi-agency coordination
* Strong experience in overseeing contract performance, monitoring outcomes, and producing high-quality reports to drive accountability, inform service development, and evidence impact
* Experiencing of leading, managing, and supporting a staff team, ensuring effective supervision structures and strong team performance is embedded into the culture
* A confident decision-maker, particularly when having to be responsive to complex or high-risk situations
* Proven ability to develop and sustain strong partnerships and stakeholder engagement across statutory and voluntary sectors, supporting coordinated responses for individuals with complex needs
* Demonstrates strong organisational and analytical skills, with a high level of attention to detail, enabling effective oversight of complex case management, service delivery, and outcomes for young people with multiple and complex needs, Passionate about ending youth homelessness, with a clear commitment to improving long-term outcomes for young people
* Demonstrates an approachable, supportive and empowering leadership style that fosters confidence, accountability and growth
* Is resilient and composed, and able to lead in a fast-paced and challenging environment
* Applies a solution-focused approach, remaining proactive and adaptable in addressing the complexities and changing needs of individuals with multiple and complex needs
* Leads with a strong commitment to equality, diversity, and inclusion, embedding inclusive practice and challenging discrimination to create a fair and supportive environment for all
* Is reflective and committed to continuous learning and improvement, individually and empowering others
* Demonstrates the ability to understand, recognise, and sensitively respond to the emotions, behaviours, and lived experiences of young people, particularly those impacted by trauma
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