Residential Services Manager (x2)
We’re looking for a hands‑on operational leader to oversee the day‑to‑day delivery of residential services across our student accommodation. You’ll manage multiple teams who provide cleaning, portering, housekeeping and other support services, ensuring residences are safe, consistent and delivered to high standards. With a strong focus on people leadership, you’ll recruit, train, motivate and coordinate staff to keep our residences running smoothly. As the key operational lead for your campus area, you’ll take ownership of service delivery so the Head of Residential Operations can focus on strategic direction. If you’re an organised, people‑focused manager who thrives in a busy, customer‑centred environment, this role puts you at the heart of creating an excellent student living experience.
This role is a full‑time, permanent position (36.5 hours per week).
About You
* Proven experience as a confident people leader, managing frontline operational teams
* Strong skills in workforce planning, including recruitment, training and day‑to‑day HR processes
* The ability to organise and coordinate cleaning, portering and support services to consistently high standards
* A calm, practical and solutions‑focused approach within a busy, customer‑centred environment
* Experience motivating teams, building positive working relationships and maintaining high service quality
* The confidence to take ownership of operational delivery while contributing to wider strategic objectives
* A commitment to creating a safe, welcoming and well‑managed residential environment for students
Benefits
* Free counselling services through Health Assured
* Cycle to work scheme
* Electric vehicle salary sacrifice scheme
* Staff discount at Team Bath gym
* Staff discounts on postgraduate tuition fees
* Staff discount on language courses
* Generous employer contributory pension schemes
* Generous annual leave allowance with an additional 5 discretionary days to enjoy a positive work life balance
* A wide range of personal and professional development opportunities including Apprenticeships, LinkedIn Learning and more
* Free entry to the Holburne Museum in Bath
* Local discounts and more
* A family‑friendly workplace
* An excellent reward package that recognises the talents of our diverse workforce
* Relocation allowance
* Visa reimbursement and interest‑free loan to help with the cost of some immigration expenses
Right to Work in the UK: We do not assess immigration or right to work status until offer stage. Being invited to interview does not guarantee you are eligible for visa sponsorship and all offers are conditional on meeting right to work requirements. Further information is available on our application support webpage.
Anonymous shortlisting: We are constantly seeking to reduce the unconscious bias that enters any assessment process, with the goal of creating an inclusive and equal assessment process. To support this, personal details such as your name, may be removed from application forms at the initial shortlisting stage.
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