Job Title: Customer Experience Manager
Salary: £35,000 – £45,000
Location: London (Office-Based)
Represented by Robertson Sumner – Your Specialist Recruitment Partner
Robertson Sumner is delighted to be partnering with a fast-growing and values-driven digital solutions business in the search for a Customer Experience Manager. This role is ideal for a commercially aware, client-focused professional who thrives in a people-first, service-led environment and is passionate about nurturing high-value client relationships.
This is a London-based, full-time permanent role within a collaborative and ambitious team that places exceptional customer service and relationship-building at the centre of its success.
Why Consider This Opportunity?
* People-First Culture: Join a business that prides itself on openness, ingenuity, collaboration, and effectiveness.
* Supportive Growth Environment: Work alongside some of the most experienced and innovative minds in the industry.
* Purpose-Driven Team: Be part of an organisation that puts integrity, teamwork, and excellence at the core of every interaction.
* Career Development: With a strong emphasis on personal and professional growth, the opportunities to evolve in this role are significant.
* Attractive Benefits: Including private medical, pension, life assurance, employee wellbeing programme, and social events.
Key Responsibilities:
* Manage and nurture relationships with a portfolio of key clients to enhance satisfaction and retention.
* Understand customer contracts, anticipate future needs, and support business development through upselling and cross-selling opportunities.
* Coordinate internally with service, billing, and technical teams to resolve issues and deliver exceptional service.
* Organise and lead regular client meetings, presenting data insights and performance trends using management information reports.
* Act as a central point of contact for clients and internal teams, ensuring smooth communication and proactive issue resolution.
* Contribute to continuous improvement initiatives and strategic account planning.
* Support account directors and sales leadership in delivering growth and customer satisfaction.
Key Attributes Required:
* Proven relationship-building experience, ideally in key accounts, customer service, or sales.
* Strong organisational, analytical, and problem-solving abilities.
* Excellent communication, presentation, and negotiation skills.
* Confident using Microsoft Office (Excel, Word, PowerPoint); familiarity with Teams and asset management tools is a plus.
* Ambitious, proactive, and adaptable with a high degree of professionalism and customer empathy.
* A Levels or equivalent experience required; degree-level education preferred.
* Must be eligible to work in the UK.
Take the next step in your career with a company that values what you bring to the table – and helps you grow beyond it.
For more information or to apply, please contact Robertson Sumner.