The vacancy We are looking for a dynamic and forward-thinking individual to join our thriving, well performing team. With our advances in utilising technology and how we use these to deliver our services and enhance the customer experience, you will need to be self-motivated, proactive and able to work on your own initiative. You will need to have excellent customer service skills focused on delivering a right first-time approach, that delivers on performance and has the customer at the heart of everything you do. We are looking for an experienced and enthusiastic administrator to work within our Programme and Survey Team. To deliver effective communication and comprehensive administration skills. It is essential that candidates can demonstrate excellent written and oral communication skills and have a good telephone manner. This role has been identified as suitable for hybrid working which will be a combination of home working and working from our offices, with Head office at Craven Arms and travel to other offices as required. For informal enquiries only please contact Isabella Moses on 03332 31 32 33. Shortlisting date: 02 September 2025 Interview date: 09 September 2025 About Connexus Connexus is a rural housing association with its heritage in Shropshire and Herefordshire, providing good quality, affordable and safe homes that customers are proud to live in. We create inclusive neighbourhoods, sustainable rural communities, and provide services that support our customers to build a life in their home. The work our teams do is varied, and no two days are the same. We provide an excellent offer for colleagues which includes flexible working options combined with some fantastic benefits. We’re here to support colleagues at every step of the way with training and development opportunities, helping you make the most of your career. If you want to work with like-minded people and would like to make a difference to the lives of our customers, Connexus could be the right fit for you. Connexus is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce, this is because we really understand the importance of different voices, experiences, perspectives, and backgrounds within our workforce. We strongly encourage applications from members of underrepresented groups. Life at Connexus Connexus is a community focused rural housing group with over 10,500 homes across Shropshire and Herefordshire. Our people are passionate about the services we provide and we will invest in them and empower them to provide a great service to all of our customers. Our clear focus is excellent service delivery. Some of the benefits Up to 30 days annual leave & Bank Holidays Continual learning and development opportunities Generous pension scheme Westfield Health healthcare plan Continual learning and development opportunities Paid sickness leave (upon successful completion of probationary period) Enhanced maternity/ paternity pay We're rooting for you Interviewing isn’t easy and believe us when we say “we’re rooting for you”; we want everyone to be able to do their best. We know it can be daunting to put yourself out there and sometimes the unknown interview processes make things even scarier! So, we thought we’d help by sharing a little about what you can expect from us in terms of our approach to recruitment. Documents