The Chelsea Harbour Hotel is seeking anexperiencedenthusiastic, customer orientated, passionate Duty Manager. As Duty Manager your key responsibilities include:
* To deal efficiently and courteous with any guest enquiries or complaints. Follow-up and ensure guest satisfaction and communicate issues to management
* Supervise all aspects of front office operations and ensure that correct procedures are followed
* To be familiar with all Reception tasks and ensure smooth running of front desk
* To complete an accurate handover of daily events from one shift to the next, ensuring that all details are communicated and followed-up
* Assume responsibility for the overall hotel at times when senior managers are not in house
* Assume responsibility for handling all accident and incident reports and logging and communication of the correct and precise information
* Knowledge of policies and procedures & legal requirements
* Promoting and selling hotel facilities
* Positive attitude to up-selling and other such programs
* Making sure that guest privacy is maintained at all times
We offer abenefits packageincluding:
* Social Events, Wellbeing and Team Activities
* Training and development
* Cash Health Plan cover option available
* Pension Salary Sacrifice Scheme
* Career development and salary reviews
* Interest free Season Ticket Loan Scheme
* 1 Volunteer Days per year (fully paid and in addition to your annual leave)
* Complimentary meals prepared for you by our chefs
* Length of Service related holiday scheme
* My Millennium discount perks
* Discount on Accommodation worldwide and 50% Food and Beverage Outlets
* Life Assurance
* Recommend a Friend Scheme
and many more
About the Hotel
The Chelsea Harbour Hotel is a luxury 5-star all suite hotel set in the exclusive Chelsea Harbour Marina and within walking distance from the legendary Kings Road. All of the hotels luxury suites are spacious and elegantly furnished, with four spectacular penthouse suites which offer some of the best panoramic views across London from their spacious roof terraces. Leisure facilities at the hotel include the Spa, with a 17 metre indoor swimming pool, state of the art fitness centre, sauna, steam room, six treatment rooms and hair salon.
About the Group
Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.
Properties under the group are placed into four collections; Lengs Collection, M Social Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests.
We are an equal opportunities employer.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software.
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