Field Engineer
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Come and join the Littlefish team!
Work location: Stevenage (with future travel in and around North London)
Salary: Up to: £35,000 + Travel Expenses
Must be eligible for SC Clearance (UK resident for the last 5 years)
Full clean driving licence & access to own vehicle is essential
Here at Littlefish, we look for people who can make arealdifference and become a giant slayer.As the world around us continues to change, we look for people who grab that change with optimism and excitement.Theseare thepassionate and high performingpeoplewho enjoy and thrive onthinking outside the box.
Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, andadd toour skills and experienceas we see Littlefish grow.
So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people- we would love to hear from you.
The role and what youll be getting up to on a day to day basis:
Littlefish is hiring a Field Engineer to be based in Stevenage with strong problem-solving skills and the confidence to work directly with customers in the field. This Field Engineer role offers the opportunity to provide hands-on onsite and remote support across a broad range of hardware, software, and modern workplace technologies. Youll work independently for much of your time, travelling to customer sites, diagnosing issues, completing installations, and supporting project activities.
Its a role suited to someone who values variety, is comfortable managing their own workload, and takes pride in delivering a reliable, well-communicated service. Your work will have a direct impact on customer operations, making this a position where technical ability and professional customer interaction both matter.
You will:
In this dynamic, field-based role, youll provide technical support to Littlefish contract customers, handling everything from device builds to hardware installations, troubleshooting and project delivery. Responsibilities include:
Delivering 1st & 2nd line onsite and remote support across hardware, software, mobile and print environments
Resolving technical issues efficiently while maintaining clear, professional communication with customers and internal teams
Prioritising and progressing incidents & service requests in line with customer-specific SLAs
Completing technical project work such as Service Transitions, Deployments and Project-based tasks
Carrying out basic network and server troubleshooting and administration
Confident supporting C-Suite and VIP users in a high-touch, customer-focused environment
Making effective use of downtime to enhance skills, complete training and maintain personal qualifications
Who you are:
Youll fit right in if youre proactive, adaptable, and confident working independently. Essential experience and attributes include:
Strong IT problem-solving skills across modern technology stacks
Excellent customer service skills & proven experience working with C-Suite and VIP users
Hands-on support experience with desktop/laptop/printer hardware, Office 365, Windows 10, Exchange 2013, AD, Apple OSX/iOS, and deployment tech such as SCCM, WSUS, MDT
Excellent face-to-face, written, and telephone communication skills
Full clean driving licence, access to own vehicle & willingness to travel across the UK
Ability to prioritise tasks to meet SLA requirements
Calm under pressure, logical, and able to explain technical issues to non-technical users
What can we offer you?
Healthcare cash plan. This will give you access to online GP appointments, 24/7 access to qualified counsellors and cash back against a range of general healthcare
Referral bonus scheme of £1000 when you successfully refer a friend.
Access to our LinkedIn Learning platform, with over 16000 expert-led online tutorials to enhance and achieve your personal and professional goals.
Casual dress policy
Company Pension Scheme
Company social events
25 days annual leave plus public / bank holidays
Purchase of annual leave scheme
Life at Littlefish:
Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow.
I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence.
I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another.
I Have a Can-Do Attitude - I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done!
So, if you feel like you can make a tangible difference, apply today, and join us on this journey.
Here at Littlefish we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported.
We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly.
Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, each question has a prefer not to say option).
TPBN1_UKTJ