Overview
Night Supervisor role with full flexibility across the week; shift pattern includes Monday to Sunday night shifts, with 4 nights out of 7. If working between 11pm and 6am, you will receive an additional £1.50 per hour for those times.
Responsibilities
* Supervise the venue floor and staff on shift, acting as manager in their absence; oversee night-to-night running and liaising with the venue manager.
* Delegate tasks to staff, liaise with the public and staff, drive the business during the shift, and motivate the team to meet KPIs and targets.
* Handle a master cash float and manage customer service escalations; provide refreshments and snacks to customers; handle cash changes for customers as a coin-based business.
* Promote offers, promotions and events; ensure ID checks and compliance with gambling legislation including Challenge 25.
Qualifications and Requirements
* 18 years or older
* Strong customer service skills; confident, outgoing and ambitious; reliable timekeeping; able to be a great brand ambassador.
* Ability to work across seven days; readiness to be the most senior staff member on shift when acting as manager.
Details
Location: Flat 1, 118 Church Street, Bilston WV14 0BJ
Job type: Permanent, Full-time
Shift and schedule: Night shift; Overtime
Benefits and Perks
* Referral programme
* Life insurance
* Company pension
* Enhanced maternity leave
* Enhanced paternity leave
* Life assurance – 3 x annual salary
* Discount on tanning, lotions and gym membership
* Employee Development Programme
* Employee Assistance Programme with 24/7 Health Assured line
* Generous refer-a-friend programme
What happens now?
If your application is shortlisted, the recruiter or hiring manager will contact you to discuss next steps and answer questions. Please view our Recruitment Data Privacy Notice on the company website.
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