Job Summary – Senior Concierge
* We are seeking an experienced Senior Concierge to work in a luxury residential building in Maidenhead.
* This is a full-time 40hr weekly position.
* *Will include working some Saturdays on a rota.
What's in it for you as a Senior Resident Manager:
* Opportunity to work in a luxury building.
* Great work location close to transport links.
* An opportunity to join a well-established business at an exciting period of growth.
* Competitive salary.
* 25 days holiday plus 8 bank holidays.
* Private medical insurance.
* Season ticket loan.
* and much more!
Responsibilities as a Senior Resident Manager:
* Act as the main contact for residents, visitors, colleagues, couriers, and contractors.
* Ensure residents and potential residents have a great experience from their first inquiry to moving in.
* Deputise for the Building Manager in their absence.
* Manage the on-site team, coaching and mentoring to help others achieve their full potential. Lead daily team meetings.
* Induct new starters.
* Perform viewings for prospective residents.
* Complete inventory checks before check-ins and after check-outs.
* Oversee compliance and ensure the building meets H&S regulations.
* Inspect occupied and vacant properties to ensure they are in excellent condition, and report any issues.
* Manage the residents’ move out process.
* Attend resident events and assist with the planning of these events.
* Create a vibrant and welcoming community within the building, offering exceptional customer service at all times.
* Assist team members with ad hoc duties as required.
Skills required as a Senior Resident Manager:
* Ideally ARLA qualified (desirable but not essential).
* Exceptional customer service skills with a passion for building long-term working relationships.
* Experience in team leadership.
* Resilient and able to work under pressure.
* Proactive and able to use your own initiative.
* We are keen to speak to candidates with previous experience in the following industries: hotels and hospitality, residential buildings, retirement villages, serviced offices, etc.
This Senior Concierge role is a fantastic opportunity to work for an organisation that will support your growth and develop your skill set. If this sounds like the role for you, then apply today with a copy of your CV.
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