To assist with the smooth running of the Seal Trips Shop & Ticket Office, and the booking phone line. To ensure that the shop and ticket office run efficiently, effectively, and profitably by promoting Loch cruises, seal and fishing trips as well as the range of merchandise on offer in the shop.
To assist the Seal Boat Crew with helping our visitors into and out of the life jackets we provide.
Liaise with the crew to notify them of customer queue lengths, and any Loch cruise or fishing trip sales enquires.
To generate sales at this busy marine hub by giving our trademark warm Highland Welcome to visitors to the 5* standard they expect.
SKILLS
* Self–motivated with a ‘can do’ positive attitude.
* Natural ability to engage with people and achieve high standards of work.
* Attention to detail.
* Strong interpersonal skills
* Cash-handling and touchscreen till operations skills are required, for which training will be provided.
* Excellent interpersonal skills – essential for this customer facing role.
* Good time management.
* Ability to perform under pressure and meet deadlines within a team environment.
KNOWLEDGE
* Good knowledge of the seal colony and other wildlife interest/habitat - essential
* Interest in and knowledge of Dunvegan Castle & Gardens – essential
* Computer literacy – Word, Excel, Retail Stock Monitoring Systems – essential.
EXPERIENCE
* Proven track record in a customer-facing role – essential
* Experience in a similar marine-based customer environment - desirable
* Providing information to visitors/customers from a diverse background - essential
* Confident in handling conflict and unhappy customers - essential