VANRATH are delighted to be assisting a leading Broadband Company with the recruitment of multiple Customer Service Agents. Fantastic company to work in, one of the best company cultures in NI and opportunities for progression. The position will be based in the company's Dargan Crescent - Belfast office. 37.5 Hour working week. This is an immediate need for the company, and individuals who are immediately available will be preferred to others. Initially this will be a temporary contract (Great likelihood of Permanency depending on performance). Salary £23809.50 other Additional Benefits (Top Company) Responsibilities First point of contact for customers via inbound calls and other channels, consistently delivering high-quality service Supporting customers with a range of queries-technical and non-technical-from product and service info to account and billing (full training provided) Redirecting customers to relevant departments when needed Accurately logging interactions and updating account details Collaborating with management to uphold communication best practices and meet internal SLAs and KPIs Thriving in a fast-paced, supportive, and enjoyable team environment Making retention calls-understanding concerns of customers considering leaving and offering tailored solutions to retain their business Identifying customer needs and pain points to provide personalised support and guidance The Ideal Person Experience working in a similar role Strong communicator Positive individual Great telephone manner Great attention to detail levels For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves via Vanrath in the strictest confidence. Jack from Vanrath worked tirelessly to secure a position for me. His knowledge and experience within the industry is second to none and I am pleased to confirm that the work as promised has proved very interesting and rewarding. I found the service and approach at Vanrath excellent. Emma was incredibly helpful at all stages, she really understood what I was looking for, she took on board my long term goals and sent appropriate roles in line with what we had discussed. Throughout the interview stage she was on hand to offer really focused advice and guidance, it was clear she knew the roles like she was applying herself! Conor was extremely proactive and at all times a pleasure to work with. He was always supportive and I believe the advice he offered me definitely helped me to get the type of position I was looking for. I would definitely recommend Vanrath to anyone who is either looking for a job or has a position on offer. Skills: customer service call call handler admin agent telephone customer Benefits: Additional Benefits