Housing Concierge Salary £24,638 per year and great benefits including Health Cash Plan Permanent - Full Time (37.5 hpw) and part time roles (28.25 hpw) available Sunderland We can’t offer a CoS for this role Home, a place where you belong Join Home Group at Toward Road as our Housing Concierge and enjoy stability, great training and clear opportunities to develop your career. You’ll play a vital part in supporting our vulnerable customers, some of whom have complex care needs, ensuring their safety and creating a welcoming community. So, if you’re someone who prefers staying awake while the rest of the world sleeps, this is the job for you. What you’ll do First line of support when the wider team or networks aren’t available Ensure building safety through patrols, fire door, locks and security checks Think on your feet to handle incidents, from suspicious activity to emergencies Pitch in with cleaning and tidying when needed Why join us Join a team that cares about you as much as the customers we support. From flexible working to brilliant wellbeing support, you’re free to bring your best self to work and grow in a way that suits you. Be part of one of the UK’s top 10 Great Places to Work! You have Calm under pressure with strong communication skills Passionate about supporting vulnerable people (public service experience a bonus) Sociable, observant, and quick to spot changes in behaviour Confident stepping in before issues escalate, handling situations sensitively A team player who’s also comfortable working alone, backed by our out of hours team Stronger together We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work The practical bits 4 on / 4 off rolling rota, 20:45 to 08:00 Regular day time training and team meetings Confident using technology for CCTV, records and customer support You’ll need an Enhanced DBS check done and we pay for that A vehicle insured for business use (mileage reimbursed!) What’s in it for you? 34 days leave, (including bank holidays and a “me day”) Paid time off for volunteering Matching Pension contributions (up to 7%, with life assurance of 3x Basic Salary) Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies Career path with development and an excellent training package Excellent benefits and rewards including supermarket discounts and travel expenses Find out more Click APPLY NOW to see our Housing Concierge job description, find out about us, for help to apply and our benefits. Roles can close early, so don’t wait. For reasonable adjustments email recruitment@homegroup.org.uk.