Regional Waste Manager (Account Manager / Regional Manager)
Hours: 40 hours per week
Location: Midlands / North of England
Responsibilities
* Oversee and manage waste service delivery across multiple client sites, ensuring services meet contractual requirements, quality standards and client expectations at all times.
* Lead, support and develop the waste team responsible for service delivery, promoting high performance, engagement and a strong safety culture aligned with Mitie and client requirements.
* Build and maintain strong relationships with key client and internal stakeholders, acting as a trusted point of contact and ensuring open, effective communication at all levels.
* Act as the primary escalation point for complex or unresolved issues, resolving complaints promptly and effectively to maintain high levels of client satisfaction.
* Monitor and report on KPIs and SLAs, attending monthly client meetings, presenting performance data, and driving continuous improvement and value-added initiatives across the account.
Qualifications
* Proven experience within the waste industry, with strong knowledge of waste and recycling best practices, including hazardous and non-hazardous waste management.
* Demonstrable experience in contract and performance management, including KPI monitoring, service reviews and stakeholder engagement.
* Strong communication, organisational and IT skills, with proficiency in Microsoft Word, PowerPoint and Excel, and a sound understanding of health and safety requirements.
Benefits
* Virtual GP service available for you and household members via video or phone.
* Salary Finance scheme allowing access to 50% of earned pay before payday for a small fee, plus competitive loans.
* Flexible lifestyle benefits platform "Choices" offering up to five extra holiday days per year and options to purchase critical illness insurance, dental coverage or technology products at affordable rates.
* Access to high street discounts from thousands of retailers, gyms and more through the MiDeals platform.
* Cycle-to-work scheme.
* Life cover of up to four times salary.
* Enhanced pension contributions, save-as-you-earn scheme and Mitie Matching Share Plan with potential free shares.
* Recognition through Mitie Stars, monthly cash prizes and a chance to win a top prize of £10,000 each year.
* Diverse training and development opportunities through a wide selection of learning resources.
Equal Opportunity Employer
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Priyanka Deokar at priyanka.deokar@mitie.com.
#J-18808-Ljbffr