Are you ready to take charge of delivering exceptional service within a vibrant university environment? We are seeking a passionate and dedicated Service Delivery & Compliance Manager to lead our soft facilities services (Housekeeping) for university residences and our associated hotel in Uxbridge, London! Contract Type: Temporary Salary: £22.80 per hour Location: Uxbridge Hours: Full-time, on-campus (may include out-of-hours working) About Us: We are committed to providing a top-notch living experience for our student residents and hotel guests. Your leadership will be crucial in maintaining our high standards and ensuring compliance while fostering a customer-focused atmosphere. If you thrive in a dynamic setting and are eager to make a difference, this is the role for you! Key Responsibilities: Oversee the daily operations of soft facilities services, ensuring excellence in housekeeping within university residences and the hotel. Ensure that we consistently meet and exceed established service standards. Monitor compliance with legislation, university policies, and industry best practises. Lead your team to achieve the UUK Code of practise, engaging them through positive leadership and support. Measure and monitor third-party service providers against agreed SLAs and KPIs. Maintain accurate records and documentation related to compliance activities. Provide guidance, support, and training to your frontline service deliv...