This role is for ABCA Systems Ltd, which is part of the ABCA Group.
We are on the lookout for a highly organised Service Coordinator to join our team. You'll be the engine behind our engineers — planning their days, keeping things moving, and making sure nothing slips through the cracks.
What You'll Be Doing:
* Scheduling weekly workloads and routes for engineers in your region.
* Making sure engineers have a full day of work, even if jobs get cancelled.
* Ordering and organising stock for upcoming jobs.
* Coordinating stock collections so engineers have everything they need on hand.
* Communicating with clients to arrange and confirm booked work.
* Ensuring all jobs are planned by their Action Due Dates or as requested by clients.
* Acting as the first point of contact for engineers and clients via phone.
What You'll Need:
* Experience planning engineers' workloads – this is a must
* CRM experience – CASH software knowledge is a big plus.
* Ideally, experience in the fire and security industry.
What You're Great At:
* Strong communication and top-tier customer service.
* Thinking on your feet and solving problems fast.
* Staying organised and prioritising tasks like a pro.
* Mapping routes with solid UK geographical knowledge and logistics awareness.
* Admin skills, especially intermediate Excel.
What You'll Get from Us:
* A chance to grow with a company that's going places.
* Hybrid working after a successful training period.
* 23 days' holiday (plus bank hols) – increasing to 25 days with time.
* Access to our Employee Assistance Programme: 24/7 helpline + online support.
* 8 face-to-face counselling sessions (including CBT).
* 24/7 online GP access.
* Health cash plan – covering dental, optical, physio, screenings, and more.
* Personal accident cover.
* Discounts on cinema, holidays, car insurance and more.
* Free basic Will Writing & Financial Review Service
* Electric Vehicle Scheme
If this sounds like the kind of place where you'd thrive – we'd love to hear from you. Apply now and join the team that's shaping the future of service coordination.
Job Types: Full-time, Permanent
Pay: £28,080.00 per year
Work Location: Hybrid remote in Oldham OL9 9RH