Overview
Case Manager
Debt Case Manager – Warrington. Are you an organised, customer-focused professional with strong negotiation skills? We’re looking for a Debt Case Manager to join our team in Warrington. This is a fantastic opportunity to build your career with structured training, salary reviews, and real progression opportunities.
What you’ll do
* Negotiate repayment terms while maintaining a professional, empathetic approach.
* Draft letters and emails to keep customers updated throughout the process.
* Ensure compliance with legal and company policies at every stage.
* Collaborate with internal teams to ensure smooth case progression.
What we’re looking for
* Excellent communication and negotiation skills.
* Experience in debt collection, customer service, or case management.
* Strong attention to detail when handling sensitive information.
* Confident using Microsoft Office and case management systems.
* Ability to work both independently and in a team.
What’s in it for you
* Salary progression: £25,806 starting salary, rising to £26,928 after 6 months (subject to targets), with further reviews for future achievements.
* Work-life balance: After training, you can work from home on Fridays.
* Structured hours: 37.5 per week | Fridays 08:00–16:30 and one in three Wednesdays 09:30–18:00.
* Career development: Ongoing training and clear progression pathways.
* Great benefits: Access to a Medicash cash-back scheme, 28 days holiday (including Bank Holidays), and pension contributions.
If you’re a proactive problem-solver with a customer-first mindset, we’d love to hear from you!
👉 Apply now and take the next step in your career.
Job details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Administrative, Finance, and Customer Service
* Industries: Legal Services
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