Helpdesk Support Administrator Newtownabbey £ Competitive Benefits Artemis Human Capital are currently working with a long-established building services provider with decades of experience that operate at the forefront of their sector. Operating throughout the UK and Ireland, the company is known for quality and reliability. An opportunity has arisen due to continued growth and they have a vacancy for a Helpdesk Support Administrator. The role Youll be the first point of contact for queries, providing helpdesk and administrative support. The role involves logging requests, coordinating work orders, liaising with clients and maintaining accurate recordsall while delivering excellent customer service. Key responsibilities Log and manage incoming helpdesk calls Update internal systems with completed work and documentation Coordinate work with internal teams and subcontractors Provide clients with regular job updates and resolutions Escalate urgent issues as needed Support contract managers in delivering quality service Maintain accurate admin records and generate reports Manage finance-related admin (POs, invoices, etc.) Essential criteria Experience in an administrative role in a fast-paced office environment Strong admin and IT skills, especially Microsoft Office Excellent written and verbal communication skills Solution orientated approach to problem solving Ability to work independently and as part of a team Customer-focused approach Remuneration Competitive salary Private healthcare Life insurance Death in service Enhanced sick pay Career development opportunities For further information about this position please contact Kelsey at Artemis Human Capital.