Overview
French speaking Customer Technical Support – London
Ref: 5489F
Company Profile
Globally successful and rapidly expanding SaaS provider with offices in different parts of the world
Responsibilities
French speaking Customer Technical Support
Location: Central London
Hybrid work 2 days a week in the office past probation period
Salary: £33,000 per annum
Ref: 5489F
Main duties
* Customer facing role where you will be engaging with clients daily to answer queries, troubleshoot issues, and provide guidance.
* This is a role which will provide you fantastic opportunities to progress within a company committed to supporting their staff to grow internally and rewarding talent and expertise.
* Graduate/Entry Level scheme – no previous experience required for this role.
The role
* Provide customer support by resolving system user issues and addressing customer queries in a timely and effective manner
* Advise users on how to make the most of the system’s functionality, offering guidance tailored to their specific workflows
* Assist customers in configuring the system to suit their business requirements, ensuring optimal use and alignment with operational goals
* Proactively gather feedback and ideas for new features and services to support continuous system improvement.
* Conduct on-site visits to assess system usage and identify opportunities to enhance efficiency and adoption
* Collaborate with internal teams to support the testing and validation of system releases, helping to ensure updates meet user needs and maintain high standards of quality
Candidate's Profile
* Fluency in French is essential (written and spoken)
* Achieved a 2:1 or above at Bachelor’s-level in any degree subject (STEM preferred)
* Excellent A-levels, ideally including an A-level in Maths
* Good communication skills and ability to engage with customers in a positive manner
* Logical mindset and good problem solving skills
* Eager to progress and enthusiastic to learn and develop new skills
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