Who We Are:
Established in 2000, Modern Networks provides information and communications technology solutions and support to businesses nationwide. We take time to understand and anticipate the challenges facing our customers today. We partner with technology vendors including HP, Cisco, NetApp, Microsoft and VMWare to deliver market leading technology solutions which enable organisations to increase their business efficiency, improve customer service and reduce business costs.
The Role:
As a Sales Support Specialist, you will be responsible for managing inbound enquires from both customers and our Account Managers. Based out of our Hitchin office, the majority of your day will be spent speaking to customers about their IT / Communications needs, providing them with simple, straightforward advice and information on how Modern Networks can support them. Main activities will include:
* Acting as the first point of contact for commercial property customer and vendor enquiries by phone and email
* Support Account Managers to deliver a first-class customer experience by handing the behind-the-scenes operational work; creating accurate quotes, coordinating with finance / supply chain / operations colleagues, Tracking SLA’s / delivery timelines and escalations
* Respond to pricing and product enquiries efficiently and accurately (same day response), coordinating with internal stakeholders as required.
* Engaging with customers to provide advice on their services and upselling any additional products and services.
* Maintain and update the CRM system to ensure accurate tracking of leads, opportunities, and customer interactions.
What we are looking for:
* Proven experience in an internal sales, sales support, or customer service role.
* Strong commercial awareness and understanding of pricing and quotation processes.
* Strong communication and interpersonal skills, with the ability to build rapport quickly with customers and colleagues.
* Confident, professional telephone manner.
* Excellent organisational skills and attention to detail
* Competent in Microsoft Office (Excel, Word, PowerPoint)
* Self-motivated and ambitious individual with an appetite to learn and progress.
What you’ll get from us
* Great prospects - once you’ve got to grips with our systems and processes, you’ll have the opportunity to progress with us.
* Knowledgeable, high-achieving, experienced and fun colleagues
* A career with room for your personal life in a work environment where everyone knows the value of a healthy work-life-balance
* Commitment to Diversity and Inclusion - we hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes us stronger.
* 25 days annual leave + bank holidays
Sounds like you?
If you share our values and our enthusiasm for delivering a world class service, you will find a home at here at Modern. Or if you’re still not convinced, drop us a line at (email address removed) – we’ll arrange an informal chat about the role