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* Coordinate the team to deliver the easiest shopping trip in the community.
* Open/close the store and complete duty cover, ensuring decisions are right for customers, colleagues, and safety.
* Be the go-to person for colleagues in the absence of the Store Manager for operational queries.
* Support the Store Manager in coordinating seasonal, community, and charity events to create an inclusive atmosphere.
* Maintain the store's cleanliness, tidiness, and presentation.
* Prioritize replenishing products important to customers.
* Ensure point of sale and shelf labels reflect good standards.
* Address overcharges immediately and prevent reoccurrence.
* Manage queues proactively to enhance the shopping experience.
* Coordinate colleagues to meet daily priorities and manage breaks efficiently.
* Be knowledgeable about the store and lead practical improvements.
* Follow health and safety routines and ensure colleagues do the same.
* Communicate effectively with the team to keep them informed.
* Suggest operational improvements to the Store Manager.
* Always prioritize the customer and tailor service to their needs.
* Resolve customer queries promptly, leaving them satisfied.
* Recognize colleagues providing excellent service.
* Identify and remove obstacles to delivering great service.
* Handle colleague queries in the absence of the Store Manager or escalate as needed.
* Ensure proper staffing, covering shifts in case of absence or sickness.
* Act as a Keyholder, attending alarm call outs to ensure safety and security.
* Monitor and act on internal communications promptly.
* Coordinate with colleagues to meet customer and store needs, reporting issues to the Store Manager.
* Balance time between service and replenishment areas.
* Support the Store Manager in managing absence, conducting return-to-work interviews, and reporting triggers per policy.
* Build relationships with Area Managers and People Partners, escalating issues and seeking coaching.
You will need
As a Shift Leader, I will be:
Able to role model excellent customer service.
Capable of building strong, lasting relationships with colleagues to foster team spirit.
Clear in communication to keep the team informed.
Confident in leading the store when in charge.
Flexible in decision-making, handling change efficiently.
Energetic, motivating others to meet expectations and prioritize effectively.
Always seeking ideas to improve customer experience and support the community.
As a Shift Leader, I champion One Stop’s Core Purpose and Values:
* Serving our customers, communities, and planet better every day.
* Putting customers at the heart of everything we do.
* Treating each other with respect.
* Working as one team.
* Making things easier.
What’s in it for you
* 10% Discount in One Stop.
* 10% Discount at Tesco & Tesco Cafe (increased to 15% on 4-weekly pay weekends).
* 20% Discount on F&F Clothing in Tesco Stores.
* 10% discount at Tesco Mobile, including Colleague Deals for friends & family.
* 20% off insurance at Tesco Bank, T&Cs apply.
* Discounted eye care through Vision Express.
* Various discounts at Tesco Pharmacy, including health checks and flu jabs.
* Driving Lesson Discount through RED.
* Exclusive deals and discounts with various retailers and services.
* Annual Save as You Earn scheme invitation.
* WeCare support services, including online GP, mental health support, and more.
* Annual leave increases with service length.
* Retirement Savings Plan.
* Life Assurance.
* Flexible working options to suit individual needs.
One Stop is a subsidiary of Tesco but operates separately, so benefits may differ.
We reserve the right to withdraw the vacancy before the closing date if a suitable candidate is found. We encourage early application.
How does the job enhance my skill set?
This role provides managerial responsibilities, including running the store in the absence of the Store Manager. You will learn about store performance, improve store functions, and support colleagues.
What you will get from this role
Supporting customers and communities can be very rewarding. You will develop managerial skills with the support of the Store Manager.
Community Involvement
We are committed to embedding our stores and colleagues within local communities through fundraising, donations, and volunteering activities.
Diversity & Inclusion at One Stop
We celebrate diversity and ensure a welcoming environment for all colleagues. Our networks support inclusion and raise awareness of important issues.
We are a Disability Confident employer, committed to non-discrimination and support.
Our vision is to foster a learning culture, offering personal development, confidence building, and career growth opportunities, including apprenticeships and internal programs.
About us
One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including additional amenities like cash machines, Post Office, and Costa Coffee.
Part of Tesco, we operate independently from our Head Office and service our stores from three distribution centers.
Our stores are located throughout England and Wales, providing convenient shopping options.
Please Note
We only consider applicants who have passed the school leaver’s age. Please check the school leaver’s age for your country.
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