We’re looking for a kind and compassionate person to join our Family Support team, working directly with families who are facing the unthinkable – the news that their child has cancer or a life-challenging condition. Primarily based at St George’s, Royal Marsden (transitioning to Evelina, Westminster in 2026), Kingston Hospital and St Peter’s, Chertsey. Travel to other partnered hospitals across London and Surrey as required. Includes at least one monthly meeting at our East Molesey office. As our Hospital Family Support Worker, you’ll visit children, young people and their families on the wards of our partnered hospitals. You’ll be a consistent, reassuring presence, offering emotional and practical support when it’s most needed – and helping families feel less alone. You’ll meet families already known to Momentum, as well as take new referrals. You’ll also support families remotely who live further afield or are adjusting to life after treatment. This role is about being that calm, empathetic and kind person who makes a difference just by showing up. You’ll be a trusted part of hospital life, and a key link between the families, Momentum, and the wider healthcare team. Key Responsibilities: · Offer emotional and practical support to families, being a warm and reliable presence during their hospital stay. · Build trusting, non-judgemental relationships with parents, carers, children and young people. · Meet families in hospital, explain our support services, and complete referral forms for further help. · Work closely with hospital professionals, attending multi-disciplinary meetings, deliver training on Momentum’s service and sharing relevant updates with the wider Momentum team. · Keep accurate records of your work, including family interactions and safeguarding concerns. · Understand and follow all safeguarding, child protection, and lone working policies. · Report any safeguarding concerns in line with our policies and procedures. · Support Momentum’s fundraising and communications by sharing family stories (with consent) and identifying case studies. · Ensure all actions reflect Momentum’s values and vision – that no family with a seriously ill child should have to cope alone. · Comply with hospital policies around dress code, infection control, and health and safety. · Attend team meetings in-person and online across London and Surrey. · Complete training requirements relevant to your role. · Carry out other reasonable duties to support the delivery of Momentum’s work.