TUI
Here at TUI, we’re an inclusive company with a culture of care. By joining the Retail Team as an Assistant Manager in our Stafford store, you’ll work alongside your manager to lead, inspire, coach, and develop a team to become destination experts who recommend and sell holidays, cruises, UK breaks, and additional products, all while delivering exceptional sales and customer service. You’ll prioritize creating unforgettable holiday experiences that make us the best-loved holiday company.
As part of our dedication to delivering exceptional customer service and flexibility, you’ll enjoy a varied shift pattern each week, including weekends, bank holidays, and evenings at some of our busier stores.
ABOUT OUR OFFER
- Competitive starting salary of £13.30 per hour
- Commission scheme rewarding exceeding targets
- Holiday benefits, discounts, special offers, and options to purchase additional TUI time off
- Health and Wellbeing support across financial, health, social, community, and career areas
- Investment in your development and career progression
- Pension scheme and life assurance
ABOUT THE JOB
- Lead by example, role model company values, and deliver excellent customer service
- Guide, coach, and develop the team to reach high performance and standards that drive engagement
- Assist in developing a proactive team, investigating and resolving questions or complaints, and confidently taking ownership when needed
- Work with various systems to enhance your knowledge and improve our customer digital journey
- Monitor and report on customer feedback, identify trends, and work to improve customer satisfaction and loyalty
- Assist with recruiting talent, maintaining high engagement, and reducing attrition
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