Overview
Are you ready to write your next chapter?
Make your mark at one of the biggest names in payments. We’re looking for a Part-Time Operations Supervisor to join our ever-evolving SMB Operations team and help us unleash the potential of every business.
What you’ll own as the Operations Supervisor (Part Time):
You will be responsible for leading and developing a team of 10-15 Worldpayers, inspiring them to meet SLAs and continuously improve processes. You will build and develop positive working relationships with internal and external customers.
Responsibilities
* Manage the day-to-day performance of boarding SMB and Corporate new applications.
* Ensure all regulatory requirements are met during the CDD process, with ongoing monitoring of operational processes.
* Manage the team against set objectives and predefined SLAs to ensure high levels of output and service to customers and internal teams.
* Plan operational resource to ensure efficiency and that service levels are met on a daily, weekly and monthly basis.
* Continually improve skill and capability across the team by delivering effective coaching and development, with individual feedback via 1-2-1 sessions.
* Act as role model to champion the customer and continuously improve our service.
* Create an engaging and positive environment to maintain high morale, motivation and support for your team.
* Champion operational continuous improvement by working with stakeholders to drive a seamless customer experience.
* Review opportunities for improvement in customer data used to validate and verify records.
* Coach the team on training gaps identified and provide guidance on errors made.
* Support preparation and delivery of manager reports.
* Assist in audit and assurance evidence gathering.
* Assist in reviewing frameworks, process documentation and training guides.
What you’ll bring
* Previous management experience within a similar role.
* CDD Knowledge
* Confidence and assurance to critique work and provide feedback.
* Excellent written and verbal communication skills.
* Ability to identify opportunities for process improvements and to challenge the status quo.
* Ability to work autonomously along with being a good team member.
* Ability to maintain strong relationships with stakeholders at all levels of the organization, ensuring effective communication and alignment.
About the team
To learn more about our winning teams, check out our world-class teams that own it every day.
What makes a Worldpayer
Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career.
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Privacy Statement
Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
Benefits
Explore the benefits we offer to Worldpayers in the United Kingdom
My Health
We provide a healthcare allowance towards the costs of your health benefits, giving you the flexibility to choose the coverage you and your family needs across our medical, dental and healthcare cash plans. Our medical plan also includes a neurodiversity assessment pathway.
My Money
We offer access to a pension scheme with a company contribution of 9% of base salary if you contribute at least 3%. You can also own your personal finances through our Workplace ISA and GIA.
My Lifestyle
We offer Employee Assistance Programs to support through any changes that matter to you.
My Family
Our family inclusion network offers support for Worldpayers raising families and caring for family members.
My Protection
We offer company-funded life and income protection insurance with the option to purchase additional insurances, including critical illness for you and your partner, life insurance for your partner, and personal travel insurance.
My Time Off
We offer paid time off and public holidays so you can rest, recharge and spend time on what matters most.
My Specialized Support
We offer company-funded annual Health Assessments. We also provide free access to a Virtual GP for you and your family, and full funding for female Worldpayers to access our Menopause Support Plan.
My Specialized Support
We provide a monthly wellbeing allowance for you to spend on anything that supports your physical and/or mental wellbeing.
Application steps
Here’s where we’ll learn a little about you, why you want to join Worldpay, and why you’d be a good addition to our team. You’ll also need to upload your resume and a cover letter too.
Application Review
Once you’ve submitted your application, Worldpayers will review it and see if you’re a good match for the role, team and culture. If you’re successful, we’ll invite you for an interview where we can get to know each other better.
Interview with a Worldpayer
This is the time where we get to know you better, and your opportunity to learn more about us. The best way to thrive is to bring your whole self to the conversation. We’ll ask about your skills and experiences, as well as your career aspirations. Depending on the role, you might have multiple interviews with various Worldpayers.
Offer and Onboarding
The exciting part! If you’re the best candidate, your recruiter will be in touch to confirm your offer. If you accept, we’ll walk you through the next steps of what you can expect during your background check and onboarding process to get you ready to become an official Worldpayer.
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