Operations Supervisor Location: DN41 Hours: 7.00am - 4.00pm Salary: 30k Responsible for: Supervising the PDI Operatives and Technical team to ensure that all PDI, technical and Valet activities are carried out safely to correct company quality standards. To ensure that KPI's relevant to the role are achieved through daily performance management of the PDI function and its staff. To ensure that company systems are updated to provide process transparency at all times. Key Duties: Maintain productivity of a team Ensures workload is distributed evenly Organise staffing with approved agency provider Provides cover for management absence Liaise with other teams and departments on site and provides support where required Liaise with stakeholders on site Attend and contribute to operational meetings Conduct daily operational and safety briefings Maintains KPI performance relevant to the area Produce daily reports as defined by the manager Provides answers to complaints and provides solutions to prevent recurrence Works with the Charging and maintenance team and administration team to ensure that all vehicles are available to PDI when required Ensures that relevant skill level is available to cover in line with contractual requirements Ensure that "damage" vehicles are presented to the Quality function in a timely manner Responsibilities: All activities are conducted within acceptable Health and Safety guidelines Directly responsible for a team of operative Contributes to departmental planning Carries out annual appraisal Organises workflow to meet its objectives Carry out safety risk assessments Create and review Standard Operating Procedures Holds and drives meetings with staff If you are interested, please apply online or call the office on (phone number removed)