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Job Details
Position: Application Analyst | Permanent | Redhill
Salary: Up to £38,971 depending on experience
Hours: 37.5 hours, Monday to Friday
Benefits and Perks
* Holiday allowance increasing with service years
* Additional day off for your birthday
* Death in Service allowance
* Enhanced Maternity and Paternity leave
* Extra annual leave for family milestones
* Health and wellness programs
* Discounts and rewards via 'Medicash Perks at Work'
* Ride to work scheme
* Interest-free season ticket loans after one year of service
About Us
CitySprint is rapidly becoming the UK's leading courier services provider, dominating the Same Day service sector through ongoing investment in our people, services, and customer experience. We are committed to growth and excellence, which is why we seek top talent to join our team.
Role Overview
The Application Analyst supports the Courier Business Partner by managing queries and issues related to business applications, incident triage, liaising with third parties, updating incident documentation, and providing mobile app support to couriers and colleagues. Ensuring service levels are maintained and procedures are followed is key.
Main Responsibilities
* Collaborate with the Courier Business Partner to address queries promptly.
* Log and escalate issues as needed.
* Maintain up-to-date documentation.
* Create and update an Issues Resolution document with FAQs.
* Ensure devices are current and swapped timely.
* Communicate clearly with business teams and colleagues.
Required Skills
* Inquisitive mindset to identify problems and solutions quickly.
* Understanding of the impact of application issues on business.
* Ability to maintain application knowledge amidst change.
* Experience with Web, Mobile (iOS & Android), Tablet, and cross-browser testing.
* Knowledge of Agile, Scrum, BDD, V-model, and Waterfall methodologies.
* Experience with UAT, Regression, Functional, and System testing.
* Familiarity with API testing tools like Postman.
* Proficiency with Jira and Confluence.
* Knowledge of industry standards like ITIL and ISO27001.
Additional Information
The successful candidate will undergo a DBS check. We do not require agency assistance for this vacancy.
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