About the Role
We are seeking two or three multi-skilled administrators/receptionists to join our team on a full or part-time basis, hours being 37.5 for full-time, Monday to Friday, 8am - 6.30pm. We can consider 1 full-time and 1 part time or 3 part-time candidates so please apply to discuss.
You will work closely with teams in the reception, dispensary, administration and secretarial departments and be the first point of contact for our patients.
We operate across two sites, Leiston and Yoxford Surgery, but the roles are mainly based at the Leiston Surgery site.
Responsibilities
* Care navigation, answering telephones, dealing with patients face‑to‑face.
* Booking appointments for GP, AHP, Practice Nurse and Health Care Assistant services.
* Filing and retrieving patient records.
* Summarising and coding relevant information from patient clinical records onto the practice computer system.
* Maintaining the pathology results system.
* Informing patients when test results have been confirmed.
* Sending medical referrals electronically.
* Processing medical report requests and requests for medical records.
* Administrative tasks including registering new patients, photocopying, shredding and completing forms.
* Using the in‑house clinical system, SystmOne, to deal with the full range of patient queries.
For further information, please see attached the job description.
About the Candidate
* General practice experience is preferable; training will be provided.
* Previous administration experience essential.
* Competent in using a computer and good IT skills.
* English and Maths GCSE grade C or above/equivalent.
* Enjoy working as part of a busy team.
* Passionate about great customer service and teamwork.
About Us
We are a very busy rural GP practice serving a population of 9,550 patients, operating primarily from Leiston Surgery with a branch in Yoxford. We are a growing practice, currently providing services to over 9,500 patients.
* 4 GP partners
* 3 part‑time salaried GPs
* 2 physician associates
* A stable, high‑performing nursing team
* In‑house physiotherapy services and remote clinical pharmacists
We use TPP SystmOne, AccuRx, DXS, and Anima Triage, with full training provided as needed.
We are a teaching practice with 2 GP trainers and offer strong career development opportunities, including teaching undergraduates from UEA and Cambridge University, and supporting international post‑graduate training as a certified training practice.
Disclosure and Barring Service Check
Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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