Job Purpose
As an experienced practitioner, the job holder will support the Team Leader for a complex service through the provision of supervisory, advisory and administrative support to ensure that a high quality, compliant, person centred approach is maintained at all times.
Key Objectives
* To promote the principles of person‑centred approaches in all areas of operation to the staff team as directed by the Team Leader
* To provide advice, guidance and support to members of the staff team to drive best practice; compliance to policy, regulations and CQC Standards; and to encourage the appropriate use of AFG systems and processes
* To support the Team Leader with ensuring the service delivery meets the required quality standards, and to evidence quality service delivery
* To act up during the Team Leader’s annual leave and to seek any additional support/advice from the Area Manager
Dimensions
The post holder has no direct reports, however will hold supervisory responsibility for a designated staff team under the leadership of the Team Leader.
Key Result Areas
* Support the development, update and review of care plans for the attention of the Team Leader that outline the care and support individuals need
* To actively engage in the assessment, planning, monitoring and reviewing of individuals support as directed by the Team Leader
* To celebrate the success of the people we support, through the sharing of stories across the team and organisation
* To support the team in achieving butterfly moments with the people supported
* To actively participate in the transition of people into service
* To promote best practice across the staff team through the provision of advice, support and mentoring
* Support the delivery of any service/team improvement plans developed by the Team Leader – this may include embedding new processes, new systems or promoting digital engagement across the team
* To drive the importance of quality record keeping within the staff team, and providing guidance/coaching/feedback to staff to ensure that the records they make are of a high quality and in line with current policy guidelines
* Supporting the Team Leader in addressing any identified risks and putting control measures in place
* To support the Team Leader with 1:1 discussions with members of the staff team, and in monitoring the delivery of personal objectives or development plans as part of their My Performance Review
* To observe staff interactions with the people we support and to mentor staff in person centred approaches by both working alongside them and in supervisory discussions
* To complete reflective discussions from any key themes and record on employee notes
* To support the planning and administration of staff rotas within PeoplePlanner as directed by the Team Leader and in line with Policy / Procedure
* To support the induction and development of new staff to the service, including supporting colleagues through the Care Certificate and associated training
* To support the Team Leader in the management of staff absence which will include updating SelectHR, early home contacts, and non-complex return to work interviews/plans
* To report any safeguarding concerns to external agencies in the absence of the Team Leader
Essential Criteria
Experience:
* Experience of person-centred planning and review
* Experience of supporting people with learning disabilities and mental health needs
* Experience of undertaking staff supervisions/support
* Experience of using IT systems in the management of service and people
Skills & Knowledge:
* Seasoned practitioner in person-centred principles and practices
* Ability to assess, plan and monitor care and support to achieve individual outcomes
* Ability to engage with service users and their families and carers, to develop positive and trusting relationships
* Excellent communication skills, both written and verbal
* Knowledge and understanding of the needs of people with mental health or learning disabilities and be familiar with the current views and best practice
* The ability to use person-centred tools to develop individuals and teams
* Ability to apply policy and procedure in a way that results in quality outcomes for people
* Ability to demonstrate initiative, self-motivation and resourcefulness
* Effective resource management
* Ability to use ICT for information, performance reporting and communication
* Knowledge of equality and anti-discriminatory practices
* Excellent time management and the ability to plan and prioritise a complex workload
Qualifications / Training:
NVQ3 qualification in management or care (or equivalent) or a willingness and ability to complete such a qualification within a set time period; training in person-centred practices (planning, review, team development)
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