JobTitle:HousingOfficer,PropertyHousingOfficer,HousingCoordinator Location:Leeds,Bradford,Chapeltown,Headingley,Harehills,Horsforth,Pudsey,Holbeck Salary:£30,000Freelunch OurclientisseekinganexperiencedandproactiveHousingOfficertojointheirgrowingteam.ThisroleplaysavitalpartinsupportingthePropertyManagementteambyassistingwiththemanagementofawiderangingportfolioofpartbuypartrentproperties,leasesandcustomers,liaisingwithcustomersandsupplierstoensuredeliveryofexcellentcustomerservice.Anexcellentopportunityforsomeonewithprovenskillsandexperienceinasimilarrole. Responsibilities Actingasthefirstpointofcontactforcustomersatallstagesofpropertymanagement,postsale Managingcallsandcorrespondenceeffectivelywiththirdpartypropertymanagementagentsandcustomers,developers,andmanagingagents,includingobtainingdocumentationfromthemwhererequired Handlinggeneralleaseandpropertymanagementqueriesfromcustomers,managingagentsandotherrelatedthirdparties Managecomplaintsofanti-socialbehaviourinlinewithpolicyandprocedure SupporttheHeadofHousingandCustomerServicesinthedevelopmentofcustomerfeedback(includingfromsurveys,complaintsandcompliments)andtheimprovementofcustomersatisfactionandoperationalquality Dealwithinboundandoutboundtelephonecallsandcorrespondencetoensureallqueriesaredeltwithandresolvedinasatisfactoryandtimelymanner Assistwiththecollectionofrentsandotherchargesdueunderthetenancyagreements Supportandassistwiththecollectionoflowlevelarrearsonsharedownershiptenancies Maintainadequateandaccuraterecordsforauditingandreportingpurposes Supporttheset-upofnewcustomeraccountsandchangestoexistingaccounts Reviewandactionpostreceived,andsendingoutanypostrequiredfromtheoffice Anyothergeneraladministrativedutiesrequired Providingexcellentcustomerserviceandsupportinlinewithcompanymission ProvidingsupporttotheSeniorPropertyManagerandundertakingotherdutiesasrequired SKILLS&EXPERIENCE PassesinGCSEEnglish&Mathsatgrade4oraboveorequivalentorabilitytooperateatthatlevel. Atleast2yearsofpropertymanagementexperienceinaffordablehousingorprivaterentalsector Experienceofresidentialpropertymanagementand/orresidentialtransactions IRPMLevel2Qualificationdesirable Excellentcustomerserviceskills Abilitytomultitaskandworktodeadlines Goodstandardofnumeracyandliteracy,knowledgeofMSOffice(inparticularExcel)anddatabasemanagement Goodanalyticalskills Self-motivatedandacommitmenttopersonaldevelopment Abilitytomultitaskandworktodeadlines Wellorganised,andabletoworkaspartofateamandunderpressure Abilitytoself-motivatetomeetdeadlineswithoutclosesupervision Ideallysomeknowledgeoftenantlaw,leases,servicecharges,and/orpropertymanagement YouarerequiredtobeeligibletoworkintheUKfulltimewithoutrestriction.Ifyoufeelyouhavetherelevantskillsandexperiencerequiredforthisrole,thenpleaseapplytoEvolveRecruitment,KingstonuponThamesformoreinformation. Duetothehighvolumeofapplicationswereceiveitisnotalwayspossibletorespondtounsuccessfulapplicants.Therefore,ifwehavenotrespondedtoyourapplicationwithinfivedayspleaseassumethatonthisoccasionyourapplicationhasnotbeensuccessful.