Our Horticulture Experts play an essential role in delivering customer experience across our stores - driving sales, promoting customer loyalty, providing excellent plant advice and maintaining department standards, whilst working alongside the Horticulture Manager.
Responsibilities
* Supporting and coaching other members of staff and deputising for management in their absence
* Demonstrate effective leadership by working alongside the horti team to create a positive working environment
* Giving great customer service by helping customers with various transactions across the store
* Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership
* Offering a helping hand with customer queries through high-quality product knowledge including indoor and outdoor plants, machinery and core gardening
* Working with your team to ensure the department is kept to a high standard
* Some key holder responsibilities may be required
Who we are looking for
* You’ll have a passion for delivering a great customer experience, serving everyone with a smile
* Experience within a customer facing role and a passion for plants, as well as supervisory experience
* Ability to lift heavy objects to support larger store projects
* You work well within a team, build relationships, and have fun, whilst celebrating success
* You show up to work on time, well presented and bring your can do and hard working attitude along with you
* You are eager to learn new skills and gain new experiences
* Can demonstrate our values at all times - we're one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers.
What we offer
* Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required
* Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls
* Access to Stream – support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice
* Access to Retail Trust – seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform
* Access to Dobbies Academy – continue your development with our eLearning platform and development programmes
* Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers
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