Job Description
Key Responsibilities
• Liaise with all departments efficiently including Housekeeping, Reservations and Food & Beverage
• Maintain good working relationships with colleagues and all other departments
• Be the point of contact for all guests, ensuring that their expectations are exceeded prior to, during and after their stay, taking ownership of any guests’ issues that may occur
• Carry out Reception and Night Porter shifts when required to and assist during peak periods
• Provide training for the team and to assist in team reviews/appraisals and PDPs
• Assist with recruitment shortlisting and interviews, as well as preparing paperwork and liaising with candidates prior to their start date
• To oversee and manage any outstanding charges on the guests ledger and to ensure they are settled promptly
• Awareness of the Standard Operating Procedures and to assist Department management in the development, implementation and review of these.
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Key Skills, Qualities & Experience
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• Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team
• Friendly, courteous and helpful with the ability to communicate at all levels with guests and colleagues
• The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high level...