Overview
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. In a fast-paced retail environment, you will be working where no day is the same.
You will play an important role in day-to-day store operations by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance. You will look for ways to improve service through on-the-job coaching and feedback. With your guidance, the store will remain a safe place to work and shop.
Responsibilities
* Know and serve customers with passion and pride, delivering great natural service.
* Encourage customers to provide feedback by completing the “have your say” survey.
* Work across all areas of the store including online, tills, replenishment, vending and stock routines to meet customer needs.
* Apply training to ensure safe working practices.
* Participate in seasonal, community and charity events, creating a great inclusive atmosphere.
* Understand store performance and the role you play in delivering profit.
* Represent the store by living the company values, making everyone feel welcome, and following policies.
* Clock in and out at the start and end of your shift to ensure accurate pay.
* Follow safety and security procedures and wear appropriate safety equipment where available.
* Follow the Think 25 policy when serving age-restricted products.
* Respond quickly to assistance calls or interventions on self-service checkouts and explain actions to customers.
* Maintain a clean, tidy and organized store, keeping aisles clear.
* Occasionally run the shift in the absence of the Shift Leader or Store Manager.
* Follow all training to keep yourself, others and the store safe and legal.
* Post Office Local (if applicable) duties may require a background check; be prepared to undergo a Post Office financial and criminal conviction background check where required. Refusal may affect the offer.
What’s in it for you
One Stop is committed to making everyday life easier for customers. As part of the Tesco Group, One Stop offers a wide range of benefits and a welcoming environment for colleagues and customers alike. Flexible working options are available; discuss your needs during the application process.
One Stop Benefits
To explore the full list of colleague benefits, please click here and scroll to the bottom of our Careers Page. As a Tesco Group subsidiary, One Stop may offer benefits that differ from Tesco.
Diversity & Inclusion
We are an inclusive workplace. As a Disability Confident Leader (Level 3), we offer reasonable adjustments throughout the recruitment process. For accessibility information, please contact us. Our colleague networks include Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women.
Our six colleague networks foster a safe, supportive environment where everyone can thrive and be themselves.
Seniorities & Employment
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Other
* Industries: Retail
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