Backend engineer - claims automation (remote, uk)

BJAK is building automation systems that help customers move through insurance journeys faster — especially during claims, where speed, visibility and trust matter most.

Claims are one of the highest-trust moments in insurance. Customers expect clear updates, fast responses and fewer repeated follow-ups.

We are looking for a Backend Engineer to build systems that improve claims visibility, automate follow-ups and reduce manual coordination across customers, insurers and internal teams. This role works remotely while collaborating closely with our Malaysia-based engineering and operations teams.

The Mission

Build backend automation systems that give customers clearer claims visibility and help internal teams manage follow-ups more effectively.

What You’ll Own

• Build backend services for claims status tracking and workflow automation.
• Connect customer claims data, insurer updates and operational workflows.
• Automate reminders, status changes, escalation handling and next-step tracking.
• Improve logging, exception handling, retries and workflow visibility.
• Investigate claims workflow failures and resolve root causes.
• Work closely with product, claims support, operations, QA, frontend and DevOps teams.
• Help build claims systems that customers and operations teams can trust.

What We’re Looking For

• Experience building backend systems in production environments.
• Strong understanding of APIs, workflow logic and databases.
• Comfortable working through operational and process-heavy environments.
• Strong debugging and structured problem-solving skills.
• Careful with status accuracy and customer-facing information.
• Able to collaborate effectively with remote teams across functions.
• Practical, accountable and low ego.

The Kind of Builder We Want

• Cares deeply about customer trust and reliability.
• Thinks clearly through complex multi-party workflows.
• Calm when processes are unclear or operationally messy.
• Willing to solve important operational problems, not just technical tasks.
• Focused on building dependable systems with long-term impact.

This Role Is Not For

• Engineers who only want isolated technical work.
• People who overlook status accuracy or operational impact.
• People who get frustrated by external process complexity.
• Engineers who avoid root-cause investigation.
• People who struggle to work cross-functionally with operations teams.

Success Looks Like

• Customers receive clearer and faster claims updates.
• Manual claims follow-ups reduce significantly.
• Claims support teams handle fewer repeated customer questions.
• Workflow gaps are identified and fixed proactively.
• BJAK becomes more trusted during critical claims moments.

Interview Process

We assess candidates based on culture fit, working style and backend problem-solving capability for customer-critical workflows. The process includes application review, interview rounds and a technical discussion or backend assessment.