Confidential Rooms Administrator Contract: PermanentType: Part-TimeHours: 24 hrs per weekPay: £19,430 per annumLocation: Ernst & Young - London - 25 Church Place Scope: To support the Confidential Room Bookings Team Leader in the delivery of seamless, high quality, confidential room bookings administration to support the Client's business needs. Purpose Management of requests, maintenance and utilisation of 58 Confidential Project Rooms across the estate with focus on 1MLP rooms 1 More London Place and providing support in 25CP. -Maintenance of room collections on the Enterprise Reservations System (ERS). -Access to rooms using access control system managed by the booking team. -Manage requests and utilisation for MLP and support for 25CP when required. -Support with system maintenance, room configuration, reporting etc. -Booking in new project request -Delivery of Client feedback -Client issue resolution -Supporting service providers coordination -Timely and informative reporting -Room collection accuracy and relevance -Meeting and exceeding all SLAs (both internal and external) Key Responsibilities -Managing requests for confidential rooms ensuring maximum usage of project space. -Auditing rooms twice daily for utilisation, cleanliness and facilities. -Attending daily meetings. -Internal (EMS) Booking system maintenance / upkeep. -Updating the daily report spreadsheet. -Sending weekly emails to project ending. -Providing MI from the ERS booking system. -To be a Brand Ambassador for the business. -Ensure dress code is adhered to and uniform is worn in the correct manner at all times -To provide a high level of consistency in service standards and to be the first point of contact for service provision. -Build effective working relationships and maintain regular communication with individuals from all areas of the business. -To be polite, courteous and presentable, promoting a professional image to all clients and colleagues. -To display a conscious effort to achieve annual objectives and attend quarterly review meeting. -Adhere to the company's standards and procedures. -Other duties as reasonably required of you. Service Delivery -To support the Client business continuity processes. -To ensure that service levels are being met in all work areas. -Is able to prioritise tasks based on importance and urgency requirements. -Maximises efficient use of time and resources and is methodical in carrying out tasks to ensure individual and team targets are met. Client Management -Raises the profile of customer issues internally, encourages others to consider customer perspective in internal forums. -Anticipates and responds to customer needs proactively. -Shares customer feedback with others to identify potential problems before they happen. -Shares ideas for improving customer service with colleagues. -Can build strong relationships with customers (internal and/or external). People management and development -To focus on the expected team behaviours for achieving significant results and outcomes for the business, helping Mitie to maintain its leading edge status within the industry and to build on our reputation with the customer. Experience and Attributes -Ability to be flexible in the event of disaster recovery procedures. -Excellent people skills. -Ability to communicate with people at all levels up to Senior Management. -Excellent customer service ethos. -Able to summarise and present data effectively -Good, accurate keyboard skills/data input -Fluent in English (speaking, listening and writing) -Flexible and open minded person