Job Title: Credit Controller – Ground Rents & Service Charges (Remote)
Salary: £35,000 per annum
Location: Fully Remote (UK)
Job Type: Full-time, Permanent
Overview
We are looking for an experienced Credit Controller to join a growing property management team, specialising in the collection of ground rents and service charge accounts. This is a fully remote role offering the opportunity to work with a professional and supportive team while managing a portfolio of leasehold accounts.
The successful candidate will have strong experience in credit control, ideally within property management, block management, or leasehold environments, and be confident managing arrears, communicating with leaseholders, and maintaining accurate financial records.
Key Responsibilities
Manage and collect ground rent and service charge arrears across a portfolio of leasehold properties
Contact leaseholders via phone, email, and written correspondence to recover outstanding balances
Negotiate and monitor payment plans where appropriate
Maintain accurate records of all collection activity and account updates
Work closely with property managers and finance teams to resolve account queries
Escalate accounts where necessary in line with company procedures, including preparing cases for further action
Reconcile accounts and ensure payments are allocated correctly
Support month-end reporting on arrears and collection performance
Requirements
Previous credit control experience (2+ years preferred)
Experience dealing with ground rents, service charges, or leasehold property accounts highly desirable
Excellent communication and negotiation skills
Strong attention to detail and organisation
Ability to work independently in a fully remote environment
Good working knowledge of Excel and finance systems
What’s on Offer
Salary of £35,000 per year
Fully remote working
Supportive and collaborative team environment
Opportunity to work within the property / leasehold sector
Stable, long-term role with a growing organisation
Can work in offices in Leeds, Mancheter or London
If you are an experienced Credit Controller with property sector knowledge and enjoy working autonomously while maintaining strong professional relationships, we would love to hear from you