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Customer operations planner

Middlesbrough
Svitzer
Operations planner
Posted: 6 September
Offer description

Overview

Join Svitzer – A Leader in Maritime Excellence. Are you ready to embark on an exciting career with a global leader in the maritime industry? At Svitzer, we pride ourselves on being a dynamic, market-leading organization with a commitment to innovation, excellence, and safety.

We are recruiting an operations planner to join our team based in Middlesbrough. You will be responsible for providing a high standard of operational support to deliver efficient services to our customers, establish and maintain good client relations, and manage both internal and external stakeholders. This role is part of the Operations Planning Team based in our Middlesbrough office and covers all UK towage operations. You will work to an agreed rota system to provide 24-hour coverage (day and night shifts). Occasional overtime may be required.


Responsibilities

* Manage bookings and changes for towage operations coordinated through the Centre and ensure information is recorded and passed in a timely manner to the relevant employees.
* Maintain excellent relationships with clients and other organisational stakeholders.
* Accurately enter all necessary data and information into booking, scheduling and invoicing systems.
* Organise the scheduling and logistics of crew and tugs to ensure the most efficient use of assets and deliver optimum service.
* Work closely with the technical department to ensure tugs are available for scheduled maintenance as required.
* Prepare and maintain operational plans and identify potential commercial opportunities.
* Liaise with the crewing department to maintain operational availability and ensure compliance with relevant working time legislation.


Required / Preferred / Desirable Skills

* Knowledge and experience of logistic planning (preferred)
* Ability to process and record information accurately (required)
* Ability to absorb information, prioritise activities and make appropriate decisions (required)
* Confidence in dealing with clients and external agencies (desirable)
* Proficient in IT systems (required)


Benefits

* Competitive salary package
* Private Medical Insurance
* Private Dental Insurance
* Pension
* Bonus
* Career progression / personal development opportunities
* Annual Salary Reviews


Building a Diverse Workplace

In Svitzer we value the diversity of our talent and strive to recruit the best person for the job. We value diversity in all its forms and see it as a source of strength for building high performing teams. We encourage applications from candidates of all backgrounds and experiences.


How To Apply

To apply for this role, please click on the 'Apply Now' button and create a Candidate Home to manage your applications.


Additional role information

* Seniority level: Not Applicable
* Employment type: Full-time
* Job function: Management and Manufacturing
* Industries: Transportation, Logistics, Supply Chain and Storage

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